Creative Cloud installation stalling

Forum|Forum|6 years ago
October 13, 2019
12 replies
7508 views

Hi there,

So I’ve been trying to instal the creative cloud on my MacBook Pro with the Catalina OS for the past 5 hours and nothing seems to work. It keeps getting stuck at 21.5%. It gives a time estimate of “4-6 minutes left” but I’ve let it go for up to 90mins. I’ve tried uninstalling and reinstalling, cleaning, deleting the contents of the OOBE folder, rebooting in safe mode, downloading the installer from chrome, downloading the installer from safari, repairing the app, etc. I don’t know what else to try at this point. This is SO frustrating! Has anyone else had this problem/ know how to fix it??

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While some people are able to install Creative Cloud under Catalina, it's really far too early and the brave early adopters are finding a bunch of things wrong, some big and some small. I strongly recommend NOT upgrading YET, and checking for compatibility first. If you have upgraded, and you prepared with a backup, I suggest you consider going back to an older system.