Creative Cloud installation stalling

[Redbluewhite]

Hi there,

So I’ve been trying to instal the creative cloud on my MacBook Pro with the Catalina OS for the past 5 hours and nothing seems to work. It keeps getting stuck at 21.5%. It gives a time estimate of “4-6 minutes left” but I’ve let it go for up to 90mins. I’ve tried uninstalling and reinstalling, cleaning, deleting the contents of the OOBE folder, rebooting in safe mode, downloading the installer from chrome, downloading the installer from safari, repairing the app, etc. I don’t know what else to try at this point. This is SO frustrating! Has anyone else had this problem/ know how to fix it??

[nurgldrax]

Same here. I can't instal Lightroom (stuck at 10.1%) Photoshop (stuck at 5.1%) Creative Cloud (21.5%)

[andreasr16052507]

Found the problem, rand a cc cleaner tool on it and now it works

https://helpx.adobe.com/dk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[william75]

Hi your link is going to 404 error page

[Test Screen Name]

While some people are able to install Creative Cloud under Catalina, it's really far too early and the brave early adopters are finding a bunch of things wrong, some big and some small.  I strongly recommend NOT upgrading YET, and checking for compatibility first. If you have upgraded, and you prepared with a backup, I suggest you consider going back to an older system.

[nurgldrax]

It works for me:
"I would like to inform that Adobe Apps are not fully tested on Catalina version. Please go to below helpX for more information. https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

[Marinikid]

The installer does not work and I have not updated to Catalina. Still, have the Mojave. The problem started when I could not update the adobe creative cloud. Followed the instructions of adobe and removed all creative cloud and apps. Now the installer is stuck every time. I have been doing this for 3 days and I have no apps to work with. Lost 3 days of work and no solution yet. I am guessing that after I manage to install the creative cloud, I will have the same problem with the update and then the apps. 

This is really frustrating. 

[Test Screen Name]

Stuck at the same 21.5% every time?

[Marinikid]

So, after 3 days of doing everything adobe has recommended i decided to go into safe mode and download the creative cloud. And it actually worked. It might also work with Catalina. Give it a try.

[j-Designs]

Hello marinikid3506019, were you able to resolve this? I'm experiencing the same thing now 😞

[Marinikid]

Hi j-Designs. Yes, i resolved it by going into safe mode on my mac and downloaded the creative cloud from there. But i still have mojave. Didn't get to update to Catalina.

[jenniferh83020479]

Same - same 21.5% on Installer and Illustrator and Photoshop won't install directly either. Have tried deleting, restarting, blah, blah. It seems nuts to me that the Catalina upgrade makes old versions cease functioning and then makes new versions impossible to install. Pretty dumb OS upgrade on Mac's part IMO. 

[William75]

I tried this and it works

Voici comment désinstaller proprement tous les logiciels Adobe précédemment installés sur votre ordinateur:

lien direct de téléchargement:

https://swupmf.adobe.com/webfeed/CleanerTool/mac/AdobeCreativeCloudCleanerTool.dmg

Tutoriel:

https://helpx.adobe.com/fr/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Voici pour télécharger la dernière version de l'Application de bureau Créative Cloud:

http://ccmdl.adobe.com//AdobeProducts/KCCC/CCD/5_0/osx10/ACCCx5_0_0_354.dmg

[William75]

AH, and be carefull, when you're installing you can hide a dialog box who ask to confirm the installation, untill that your application is not working.

You can see in a little window down right your Cloud window a number, and it is the number of agreeds you have to accept to finish the installation. click on and you'll see details.

[jayz235]

Well at least I'm not the only one also stuck at 21.5%...  I too have tried each fix listed by Adobe with no luck.  Thankfully I kept Lightroom 6 installed in case something like this happened.  Guess I'll have to cancel my just purchased CC membership until they can straighten out their software for the latest OS.

[piaprikk]

I have upgraded my MacOS to Catalina, and want to use it for my second laptop. The installer for Creative Cloud stalls at 21.5% every time. Works fine on my other mac with the same OS. What do I need to uninstall or remove before having a succesful installation?

[andreasr16052507]

Got them same problem here. nothing is working when try to install, photshop install is bloken and ha to be fixed when you try to install it and then breaks down 

[DubeDevan]

Have you found a solution to this yet? Exact same problem for me!

[piaprikk]

Nope, lots of testing uninstall, re-upgrading OS, Ccleaner and other stuff. Nothing works, still stalling at 21,5%.

[dr-jrs]

I also was in Safe mode when I wiped Creative Cloud then reinstalled.

[dr-jrs]

I also turned off anything I could think of that may be working as a virus or malware scanner.

[piaprikk]

Why is there no reply from Adobe techs? Unlike you, I also wiped my Lightroom 6 😞

[dr-jrs]

Exactly the same problem.  I hate it when companies deploy with known garbage like this.  No longer a fan of Adobe.

[Jeffrey_A_Wright]

Redbluewhite, Jayx235, and Dr-jrs, can you please check the install log to determine why the installation for the Adobe Creative Cloud desktop application is facing problems.  The error will be recorded within the log.  You can find information on how to locate and interpret the install log at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.  Please update this public forum discussion with the errors that you discover.

[dr-jrs]

I eventually got it installed.  Turned off all virus, malware software.  Restarted in safe mode.  Ran Adobe Creative Cloud Uninstaller per instructions.  Finally was able to install.