Skip to main content
J
joelj91801363
Participant
October 29, 2016
Answered

Creative Cloud Installation stops at 66%

  • October 29, 2016
  • 6 replies
  • 17638 views

Who else?

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including lastly the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

6 replies

M
moudzkrayem@gmail.com
Participant
November 20, 2019

Dude just download the full cc app from here
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
this way it doesnt need to retrieve all the installation files online

V
V0lkswagenbus
Participant
November 5, 2019

Had the same issue. Just reinstalled the operating system and it worked

A
Artem Russakovskii
Participating Frequently
June 19, 2018

I had the same problem, but with 64%. What worked for me is seeing that there's a 32-bit vc_redist installer seemingly stuck installing in task manager and killing that. Then the 64-bit vc_redist installed and the whole installer finished successfully.

    _
    _name__81438702
    Participant
    April 29, 2018

    There are five (5) processes under the installer's name. Ending the windows host (CMD) worked for me. The installer instantly resumed and Creative Cloud worked fine afterwards.

    M
    MatFF
    Participant
    November 11, 2016

    How can I uninstall if theres nothing to be uninstalled....I have the same problem; Installation process stops at 66%

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 11, 2016

      do the applicable steps.

      but make sure there is nothing to be uninstalled by checking the installation directories.  then proceed to cleanup.

      J
      Jcocivera
      Participant
      November 16, 2016

      But Step 1 is to uninstall something that isn't even on the computer yet!

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        October 29, 2016

        uninstall everything cc including lastly the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        restart your computer (don't skip this)

        reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

        use the desktop app to install your cc programs/trials

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices