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Creative Cloud Installation troubles - MSVCP140.dll & VCRUNTIME140.dll not found (and my fix)

Forum|Forum|6 years ago
January 2, 2020
23 replies
30434 views

Tried installing Crative Cloud on a fresh Windows 10 (Pro) build.

When trying to load creative cloud I got two pop-up system errors saying that the code execution could not proceed because MSVCP140.dll and VCRUNTIME.dll were not found ... and that reinstalling the program amy help.

Reinstalling the program did NOT help.

I eventually found (thanks Google) that the problem related to the fact that the Microsoft Visual C++ 2015 Redistributables were not installed on my machine (Adobe's support information suggests that all the C++ redistributables are installed / provided with the installer ... and maybe they are, but the installation didn't work).

I set out to install the 2015 C++ redistributable from Microsoft's site, but that installatin failed because it was apparently already installed (even though Add/Remove Programs said it wasn't).

After much searching (thanks Google ... no thanks Adobe), I eventually found the cause and the solution - that the 2015 redistributables wouldn't install because 2017 was already installed ... so after removing the 2017 redistributables, I could easily install the 2015 versions and then the 2017 versions.

I'm not sure how the installation process got this muddled up in my case - whether it is an issue with Adobe's installer, or whether it may have related to other software installed before Creative Cloud that required the latest version - either way it was not a pleasant or quick process for me to get Creative Cloud installed!

To Adobe: maybe you can make sure your installer ensures the C++ 2015 redistributables are loaded first and that it knows what to do if 2017 is already loaded (prior to installing CC, I'd installed various drivers and applications, including Office 365, Dropbox, 1Password, Adobe Audition 3, Acronis True Image Home and Acrobat, and can provide a full list if if helps)

To other readers: I don't have any other insights, but maybe my troubles and the above solution can help if you encounter the same.

Correct answer udia37598531

Go to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

and download the latest Visual C++ file and install it (for me it was VC_redist.x64.exe)

After I did that the launcher worked just fine!

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U

udia37598531Correct answer

Participant

Go to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

and download the latest Visual C++ file and install it (for me it was VC_redist.x64.exe)

After I did that the launcher worked just fine!

J

Jacky5EAF

Participant

Est-ce qu'il y a moyen de l'avoir gratuitement? Je paie déjèa un abonnement, pourquoi je dois m'imposer cette dépense supplémentaire.

J

jconde15

Participant

Happened to me when I uninstalled my latest version of MS Office. Then what I did is just repair my MS Visual C++ 2015-2019 and that's it. It fixed the problem. No need to uninstall / re-install.

E

Eddy5ED5

Participant

Thanks So much. I was able to "Repair" the distrubitables and it solved the issue. I am not sure which one did the trick, because I did them all.

T

Test Screen Name

Legend

Adobe will have used the official Microsoft installer, but as you say, that failed. I suspect you had the runtime before (almost every app uses it), then it was removed. Some apps are badly written and remove the runtime when uninstalled, but don't do it properly. That's my guess anyway. Good job of solving it and thanks for sharing it.

A

ahmd.nasr.mohammad@gmail.com

Participant

Thanks alot. That was very helpful!

Corey88

Participant

Thank you so much for your help here. I have just spent 2 hours pulling my hair out continually uninstalling and reinstalling creative cloud with no luck and this has helped me resolve the issue! For anytone readint this, it's worth noting that I did not remove the C++ visuals. I went to 'Add/remove programs' and then if you modify them you can repair them instead. The repair worked rather than a re-installation🙂

JQ907

Participant

Thank you so much for this! I just started receiving these error messages today out of the blue. I tried repairing both Visual C++ 2015-2019 Redistributable (x64) and (x86), and it worked! You saved me from hours of frustration!

M

Martina5FAE

Participant

Same here, thank you! 🙂

G

gomat

Participant

Thank you, your solution is working for me for the same issue.

C

Cloud9Paperie

Participant

Just had this same issue and your answer solved it (quickly, rather than me tearing my hair out). Thank you!

R

rozalias

Participant

thanks a bunch!!! it helped, i had Visual C++ 2017 version, so i had to uninstall that, then install 2015 and later 2017 again.. so stupid 😄

S

stef15071970

Participating Frequently

uninstalling the Visual C++ 2017 both x86 and x64 was enough in my case.
repairing the creative cloud app fixed the issue ans re-installed the C++ 2017
I had 4 (times 2) version of C++ and it seems only the 2017 is causing the issue.

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