Creative Cloud installation/update fails with "Adobe server could not be contacted".

Report · May 06, 2020

Hi,

I have a major issue, which i cant solve.

When i try to install or update Adobe Creative Cloud the installation fails, with the message

"Adobe servers could not be contacted... etc"..

I need to know, WHERE on windows and/or in regedit, the paths of the needed servers are?

And if there is a any way i can install the creative cloud, with a offline installation, where there is NO need for the installation to have or get contact with the adobe servers.

Please help me on this matter,

Best regards

Brian Petersen

Report · May 06, 2020

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially have a look on your HOSTS file.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

Creative Cloud installation/update fails with "Adobe server could not be contacted".

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