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martinhm
Participant
May 6, 2020
Answered

Creative Cloud installation/update fails with "Adobe server could not be contacted".

  • May 6, 2020
  • 1 reply
  • 404 views

Hi,

I have a major issue, which i cant solve.

When i try to install or update Adobe Creative Cloud the installation fails, with the message

"Adobe servers could not be contacted... etc"..

I need to know, WHERE on windows and/or in regedit, the paths of the needed servers are?

And if there is a any way i can install the creative cloud, with a offline installation, where there is NO need for the installation to have or get contact with the adobe servers.

Please help me on this matter,

Best regards

Brian Petersen

This topic has been closed for replies.
Correct answer AxelMatt

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially have a look on your HOSTS file.

1 reply

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
May 6, 2020

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially have a look on your HOSTS file.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo