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Correct answer Govardhan.V

Follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

Then try to install Adobe Creative Cloud application again.

3 replies

fernandoh72893254
fernandoh72893254
Participating Frequently
June 28, 2015

Seems after 2 weeks, finally I could install CC Desktop again. Thanks for help me out.

I hope it run fine now.

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
May 21, 2015

Hi Sarah,

Please refer to the thread below where this issue has been addressed:

Adobe Creative Cloud installer crashes on launch

Help Document: Troubleshoot Creative Cloud download and install issues

Regards,

Sheena

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 21, 2015

Follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

Then try to install Adobe Creative Cloud application again.

    gvandyk1
    gvandyk1
    Participant
    January 14, 2021

    Just had this same issue--CC install crashes midway through and hangs. I had to force quit using the Activity Monitor.

     

    Going into Applications\Utilities and moving all adobe folders to trash solved this problem. I didn't need to use the other link posted. Thank you!

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