Creative Cloud installer crashes

[blahblah1293]

I'm trying to install the Creative Cloud on iOS and the installer crashes when it gets about halfway through, does it every time. How do I fix this?

[Govardhan.V · Accepted solution]

Follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

Then try to install Adobe Creative Cloud application again.

[blahblah1293]

This worked! Thanks for the help!

[Govardhan.V]

Glad to hear that 

You are welcome

[Govardhan.V]

New Cleaner tool link update :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

[sjradovich]

Thank you! This was very frustrating and your answer solved the problem.

[lirank96334121]

thank you as well - worked !

[Govardhan.V]

You are welcome

[gvandyk1]

Just had this same issue--CC install crashes midway through and hangs. I had to force quit using the Activity Monitor.

Going into Applications\Utilities and moving all adobe folders to trash solved this problem. I didn't need to use the other link posted. Thank you!

[Sheena Kaul]

Hi Sarah,

Please refer to the thread below where this issue has been addressed:

Adobe Creative Cloud installer crashes on launch

Help Document: Troubleshoot Creative Cloud download and install issues

Regards,

Sheena

[fernandoh72893254]

Seems after 2 weeks, finally I could install CC Desktop again. Thanks for help me out.

I hope it run fine now.