Creative Cloud Installer on M2 MacBook Pro

Forum|Forum|2 years ago
February 22, 2023
3 replies
8146 views

I have a problem installing Creative Cloud knowing that my Macbook pro M2 version Venture 13.2.1 completely deleted Creative Cloud like this http://www.adobe.com/support/contact/cscleanertool.html

Please help me

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Nancy OShea

Adobe Expert

FYI, Creative Cloud apps are NOT certified compatible with M2 chips (yet).

See below.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Please refer to current system requirements:

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User, Community Expert & Moderator

John Waller

Adobe Expert

@Nancy OShea

Most apps are compatible.
That yellow highlighted note (with an asterisk next to it) only applies to the apps in the list which are marked with an asterisk. That is, Acrobat, InDesign, Dreamweaver and so on.

Nancy OShea

Adobe Expert

My point is that this endeavor could be a zero sum gain if the apps you want to use (ID, Acrobat, etc..) are not compatible with M2. No sense washing the car if it's gonna get rained on.

Nancy O'Shea— Product User, Community Expert & Moderator

kglad

Adobe Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

O

One28500962w1akAuthor

New Participant

Thanks a lot

kglad

Adobe Expert

@One28500962w1ak

you're welcome.

Kanikas

Community Manager

Hi,

We're here to help you. Since the Creative Cloud has been deleted from your machine, please use this link to download Creative Cloud " https://www.adobe.com/creativecloud/desktop-app.html

Once downloaded,login with your Adobe ID and password and download the Creative Cloud apps.

Feel free to update the thread of you have any questions.

Regards

Kanika