Creative Cloud Installer on M2 MacBook Pro

[One28500962w1ak]

I have a problem installing Creative Cloud knowing that my Macbook pro M2 version Venture 13.2.1 completely deleted Creative Cloud like this http://www.adobe.com/support/contact/cscleanertool.html

Please help me 

[Kanikas]

Hi,

We're here to help you. Since the Creative Cloud has been deleted from your machine, please use this link to download Creative Cloud " https://www.adobe.com/creativecloud/desktop-app.html

Once downloaded,login with your Adobe ID and password and download the Creative Cloud apps. 

Feel free to update the thread of you have any questions. 

Regards 

Kanika 

[One28500962w1ak]

Thank you for your reply
Same problem 

 

[Lumigraphics]

Did you get asked permission to open the files on that disk image?

[One28500962w1ak]

Yes, but it does not respond after that or nothing happens

[Lumigraphics]

Are you using an administrator account?

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[One28500962w1ak]

Thanks a lot 

[kglad]

@One28500962w1ak 

you're welcome.

[Peru Bob]

Please report back and tell us what works (or doesn't) for you.

[Nancy OShea]

FYI,  Creative Cloud apps are NOT certified compatible with M2 chips (yet).

See below.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Please refer to current system requirements:

- https://helpx.adobe.com/creative-cloud/system-requirements.html

[John Waller]

@Nancy OShea 

Most apps are compatible.
That yellow highlighted note (with an asterisk next to it) only applies to the apps in the list which are marked with an asterisk. That is, Acrobat, InDesign, Dreamweaver and so on.

[Nancy OShea]

My point is that this endeavor could be a zero sum gain if the apps you want to use (ID, Acrobat, etc..) are not compatible with M2.  No sense washing the car if it's gonna get rained on. 

[John Waller]

Could be but the fact remains that there are still many apps compatible with the M2. No need to throw the baby out with the bathwater, especially if you already have an M2.

[Nancy OShea]

Could be but the fact remains that there are still many apps compatible with the M2.

By @John Waller

==========

Yes.  But sadly Creative Cloud Desktop App isn't one of them. 😞

[John Waller]

Yes.  But sadly Creative Cloud Desktop App isn't one of them.

Yes, that's an odd one to me too.

I'd love some insight on Adobe's thinking on why that has not already been fully tested as M2-compatible when they want us to view it as the Creative Cloud hub and all updates are delivered via it.