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michelle_mi_wang
Participant
October 8, 2013
Answered

Creative Cloud Installer rejects my password

  • October 8, 2013
  • 1 reply
  • 2737 views

I'm under the Free Trial Plan at the moment, and when I tried to install the Creative Cloud, the Creative Cloud Installer rejects my password, and I'm sure this is the correct username and password that I also use for log on to www.creative.adobe.com. What shoudl I do in order to make the installation work?

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

Hi michelle.mi.wang@gmail.co,

Please refer the kb, reset your password and try to sign in: http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html.

Regards,

Romit Sinha

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
October 8, 2013

Hi michelle.mi.wang@gmail.co,

Please refer the kb, reset your password and try to sign in: http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html.

Regards,

Romit Sinha

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