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Janice Tanton
Participant
July 16, 2019
Question

Creative Cloud Installer....stalled..can't install.

  • July 16, 2019
  • 1 reply
  • 156 views

Have read the forums and tried to de-install because when I went to open Creative Cloud this morning, it just hung on an update at 1%.

Got a message that it couldn't uninstall Creative Cloud.

Downloaded a new Creative Cloud Installer, and that too is hanging at 25% for the past hour.

Getting really frustrated and unsure how to fix this. Any ideas?

I am running:

macOS Mojave 10.14.5 on a MacBook Pro (Retina, 15 inch Mid 2015) with a 2.2GHz Intel Core I&, 16 GB 1600 MHz DDR3, Intel Iris Pro 1536 MB graphics card.

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1 reply

AxelMatt
Community Expert
Community Expert
July 17, 2019
My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI