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saraj6918888
Known Participant
May 13, 2020
Question

Creative cloud installing issue

  • May 13, 2020
  • 2 replies
  • 2457 views

Hi, so everything was working fine. Then a few days ago I get a message that Creative cloud needs to be repaired. So I run the repair and during the installation I get an error message (P50). So I uninstall previous version (I have to uninstall with Revo uninstaller because I get a message there is something wrong with the creative cloud uninstaller). I restart my computer, I install, sometimes it goes well, sometimes I get P50 again. Either way, even if I can install the software, it lasts maybe a day. Then everything starts all over again. I run on Windows 10. Thanks to anyone who can help! Sara

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2 replies

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saraj6918888Author
Known Participant
May 20, 2020

Unfortunately this morning I got, again, the pop up message that Creative Cloud needed repairing, but installation was not successful. Error P50 again. So cleaning evertything up did not work 😞

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 20, 2020

Jaz72, sorry you are continuing to encounter problems. If you follow the four solutions offered by Axel in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html are you able to successfully install the Creative Cloud desktop app?

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saraj6918888Author
Known Participant
June 24, 2020

Hi Jeff, sorry for the delay but only today I had the chance to try things out. I could fially reinstall creative cloud desktop app. Lets see how long it lasts...

Thanks for your patience

Sara

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 13, 2020

Please deinstall all Adobe app including the CC client. Then run the Adobe CC Cleaner Tool and then restart you machine.

After this try to reinstall the CC client and then the appropriate apps.

 

Please take also a look here:

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#Uninstall%20the%20Creative%20Cloud%20desktop%20app%20on%20Windows

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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    saraj6918888Author
    Known Participant
    May 13, 2020

    Hi,

    you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    May 13, 2020

    you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?

    Yes.

    I know that's a lot of work, but I think that's the best way.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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