creative cloud is blank window why?

In fact, nothing works out of all the threads related to this Creative Cloud 'blank' window: it starts blank and loads CPU to almost 100%. And it's really a mess from Adobe to not pay attention to this weird thing.

...and yes - I tried all solutions could find, including the remote support from Abode - after intervention CC app got broken after the next OS restart.

I have the Windows 10 with the latest updates, Firewall can be OFF or tuned up to official Adobe recommendations (protocols, ports, servers, etc.), I can be within the domain surround or out of it, and nothing can really stop the CC app from accessing all the necessary local and remote resources.

There are only two solutions I currently found - to at least get applications updates:

- re-install CC app without Windows Firewall: by cleaning it out completely (using CC Troubleshooter or CC Cleaner) and installing again having Firewall OFF all the way. The first CC app start would be ok. But as soon as Firewall is ON - CC app gets broken again until the complete re-install again. Swithing Firewall OFF w/wo OS restart doesn't help - only complete re-install with Firewall OFF. So if you'll keep Firewall OFF (which is not safe and not solution at all) - CC app would work fine.

- another solution is to open the broken CC app (it will load with the 'blank' window, loading CPU 100%) and open the browser with https://creativecloud.adobe.com/apps/all/desktop - browser will display your installed Apps with possibility to update them.

Tried this dozens of times (and watched adobe staff remotely) it's a temp fix for me try this if you need.

AS OF 12/26/19 Adobe's Creative Cloud Desktop app is still loading blank and loading system processes in a very unclean way when loading on start. There are multiple threads regarding this and adobe has yet to own up to the bug. IF YOU ARE READING THIS than you most likely attempted the level 1 troubleshooting (likely multiple times). If this has not perminently resolved the issue here is the fix:

If you DON'T REQUIRE it to load on start follow METHOD 1:

1. install creative cloud, repair if necessary to get the desktop app to load content (at least once) and go to preferences and disable load on start.

 2. Go to task manager, startup tab and disable all other adobe programs loading on start.

3. Reboot, upon launching desktop app it should load content consistently.

METHOD 2:

USE THIS IF YOU REQUIRE TO LOAD ON START.

1. Go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\ and pin a shortcut from cctroubleshooter.exe to start

2. Open desktop app and let it render blank screen.

3. Run the pinned shortcut as administrator and select close all adobe processes.

4. Upon success re open desktop app and the issue should be resolved

NOTE: this is required every time windows starts.

FYI running Windows 10 Pro version 1909 as of 12/26/19

Hope it helps...

Had this issue after attempting to remove older Adobe application versions (CS4, CS5). I guess I did something wrong and could not access the CC Desktop app as described in the OP.

Deleting or making changes to the OOBE folder did not solve my issue. Even after multiple uninstalls and installs it would not work! I tried quitting all running instances in Activity Monitor as well, and attempted to run an Adobe application (Photoshop CC) but got the "Application Manager required" error messages.

My issues were all solved by following this help article:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Before you do the Whole Uninstall and Reinstall Thing. Go to the Activity Monitor in Utilities. Set to CPU, select “Creative Cloud”, click “X” in upper Left Hand Corner, go to Applications Folder, Adobe Creative Cloud Folder, double click “Adobe Creative Cloud”. It’s a quit and restart. Bingo!

On a Mac use the "Activity Monitor" to Force Quit the Creative Cloud App listed and it will restart with the correct info. Very Simple. Use the Activity Monitor to shut down ant thing misbehaving to test.

For what it's worth, the blank window problem started becoming an issue on my Mac. What I eventually discovered was that if I remained patient after a restart (for the cc icon to become dark, then allowing a minute or two more), I was finally able to see content in the window. Until then, while attempting to fix the problem with suggested fixes and restarts, I would anxiously click on the cc icon hoping to finally see that a particular fix worked. And once clicked too early, the window would remain empty indefinitely. Granted, most of you are on Windows and I'm on a Mac, so no promises.

I tried all the solutions on the top page and I'm still getting issues.

Someone Please help.

The steps worked for me, but this is at least the third CC update that has required this particular fix (and while it worked on my Mac, it does not work on my Windows unit at my office; I'm running outdated apps). The question is, why does this keep happening to a number of people every time Adobe updates Adobe Creative Cloud? We're paying a relatively steep monthly fee for the service while losing hours dealing with a fix. And it's always the same (whether it works or not): rename the old OOBE directory(yes) and reinstall. Can't the installer itself accomplish this when it is updated? I cringe anymore when I see a notice that Adobe CC has been updated. Because I know it will mean some downtime.

Hi jfalsken

I have tried all the above methods and nothing seemed to work. I was also unable to uninstall creative cloud from windows.

This is what worked for me, download the uninstall creative cloud app from Adobe website, uninstall Creative Cloud and reinstall it again and this has fixed my problem. Hope it works for you. Good Luck.

Tried all of the above (remove/re-install, delete the opm file) still blank white screen.