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Dimgor
Dimgor
Participant
November 25, 2015
Answered

Creative Cloud is charging the CPU at 99% since yesterday's update

  • November 25, 2015
  • 25 replies
  • 54975 views

The two processes that are making the processor run at max are CCLibrary and CCXProcess. Any idea?

    This topic has been closed for replies.
    Correct answer David__B

    This issue should be addressed by an update to the Creative Cloud app that was released yesterday.

    You'll want to uninstall and reinstall the Creative Cloud app to get the 3.4.2.187 version. It won't appear as an update within the app. These would be the steps I'd recommend

    1) Close all open Adobe products

    2) Quit the Creative Cloud desktop app

    3) Close all Adobe related processes using Activity Monitor or Task Manager, list of processes below:

    • Creative Cloud
    • Adobe CEF Helper
    • Adobe Desktop Service
    • AdobeIPCBroker
    • Adobe Installer
    • AdobeUpdateService
    • AdobeServiceInstaller
    • CreativeCloud(URIHandler)
    • AAM Updates Notifier
    • CCLibrary
    • node
    • CoreSync

    4) Remove the Creative Cloud app using the app uninstaller from here:


    Uninstall the Creative Cloud desktop app
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html


    5) Reboot the computer

    6) Download and reinstall the Creative Cloud app from here: https://creative.adobe.com/products/download/creative-cloud

    7) Launch and confirm the latest version is installed by checking the app preferences display version 3.4.2.187


    Hope that helps,

    - Dave

    25 replies

    Show previous replies
    A
    Anonymous
    November 26, 2015

    Same Problem here too. 100% CPU on "CCXProcess" and "CCLibrary" since update to 3.4.0.180 yesterday morning.

    I can kill the Processes, but they reappear after reboot (without starting Creative Cloud or any other CC Application).

    Quick fix would be appreciated

    hg

      Gary Lum
      Gary Lum
      Known Participant
      November 26, 2015

      Me too, my fans in my MacBook Air and MacBook Pro were really noisy and not stopping for a minute after shut down. When I killed CCXProcess and CCLibrary the fan noise stopped. I hope the most recent update a few minutes ago will fix this.

        joschavdlinden
        joschavdlinden
        Participating Frequently
        November 26, 2015

        What version do you have with the most recent update?

        E
        ellenc62888080
        Participant
        November 26, 2015

        Same problems and task manager processes here....tying up the memory, causing a screen refresh on the desktop every few seconds....and that is when I am NOT using any of the apps. Happening since the update to 3.4.0.180 yesterday. Hoping a solution comes quick, I earn my living with sales, and the problems editing product photos during the Christmas sale season is going to take a huge chunk out of my annual income.

        Thanks

        ellen

        Dimgor
        DimgorAuthor
        Participant
        November 25, 2015

        I've created a dummy user on my MacBook, started session on it and logged with my CC credentials and everything is normal, so there is something on my user preferences that is creating the problem. Maybe the better choice will be an OS X clean installation...

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        November 25, 2015

        Kindly share the version of Creative Cloud that is installed on your machine, so that we can try to assist you appropriately. We would also like to know since when you are observing this behavior.

        Dimgor
        DimgorAuthor
        Participant
        November 25, 2015

        Creative Cloud 3.4.0.180. The strange behavior started yesterday. Libraries are not working since then. And CCXProcess and CCLibrary starts over and over and always putting the CPU up to 100%

        Dimgor
        DimgorAuthor
        Participant
        November 25, 2015

        Nothing changed here, same processor consumption and Libraries not working .

        joschavdlinden
        joschavdlinden
        Participating Frequently
        November 25, 2015

        I have the same problem since two days. Today I have uninstalled all Adobe Products. Deleted everything related to Adobe and made a clean install of the Creative Cloud. After this I have the same issue as before. Please help!

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        November 25, 2015

        Kindly try to close the following process, restart the machine and check if it is still the same.

        • CreativeCloud
        • Adobe CEF Helper`
        • Adobe Desktop Service
        • AdobeIPCBroker
        • Creative Cloud
        • AdobeUpdateDaemon
        • AdobeServiceInstaller
        • AAM Update Notifier
        • CCLibrary
        • node
        • Core Sync
        joschavdlinden
        joschavdlinden
        Participating Frequently
        November 25, 2015

        Nothing changed to me too. As I said in my comment, I've made a clean install too this morning to try to solve the issue.

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