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Correct answer Sheena Kaul

Thank you very much first,Sheena.I tried to fix it and redownload it, but it didn't work.


Please try the steps below:

Uninstall Adobe Creative Cloud application from Control Panel.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the blow link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation is completed, double click on Adobe Application Manager launch icon on Desktop.

It will start update process and gets updated to Creative Cloud application .

1 reply

Ned Murphy
Legend
August 18, 2017

Unfortunately, posting an image in a specific language is going to be a problem for anyone to translate who does not speak that language, myself included.

Participant
August 18, 2017

oh,you are right,I fell confused.It said the Adobe Creative Cloud was lost or damaged.But I still can not solve this problem by fixing it.

Sheena Kaul
Legend
August 18, 2017

Moving to Creative Cloud Download & Install

Hi there,

From the screenshot, I understand that you are on a Windows machine.

Please follow the steps as mentioned in the document here: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Let me know if that helps!

Regards,

Sheena