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kelsey_11584216
Participant
August 20, 2015
Answered

Creative Cloud is fighting my Adobe Production Premium 6.0, help!

  • August 20, 2015
  • 2 replies
  • 249 views

I purchased the Adobe Production Premium 6.0 on November 30, 2012. I recently tried out the C.C.for a year and I decided I couldn't afford it. Now I'm trying to use my Production Premium and it keeps referring me back to the Cloud to renew the membership. I don't want to use it, I uninstalled CC completely. How do I get this to stop so I can use my programs again?

1. My Serial Number on my account for it proves I own it.

2. I uninstalled and reinstalled Adobe Production Premium-entering my correct Serial Number and being approved.

3. All of the products downloaded successfully on my computer and I don't have a single Creative Cloud Application.

4. I used the Adobe Creative Cloud Cleaner Tool to ensure all of CC was gone.

So every time I open any one of my APP applications it tells me to renew my Creative Cloud Subscription... I need to use my programs now, it's a huge part of my livelihood.

Thanks.

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2 replies

John T Smith
Community Expert
Community Expert
August 20, 2015
Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
August 20, 2015