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El Rengo
Participating Frequently
April 13, 2019
Answered

Creative Cloud is needed to resolve the issue

  • April 13, 2019
  • 1 reply
  • 2017 views

Hello I´ve a Windows 10 machine. I´ve the photographer Adobe cloud pack. From some time ago... I have the same issue every time that I power on my computer. The message says:

Adobe Creative Cloud is needed to resolve the issue. Please click "repair" to fix the issue. If the problem persist, download and install the new copy from ´http://www.adobe.com/go/adobecreativecloudapp´.

Then I click on repair and after a few minutes the adobe will be repaired but in the nex Windows Startup the meessage bos reapear. I uninstall the Adobe suite and download and install all again but in the next start up appear again.

What is the problem?

I have a Dell XPS L421X with a only change of WD SSD with 512 GB and 8GB.

Thanks.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 13, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

E
El RengoAuthor
Participating Frequently
August 3, 2019

I have done everything indicated and after a few weeks the message with the error has returned.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 4, 2019

repeat the steps.

(and, if this is a recurrent problem, something on your computer is causing it to recur - eg, antivirus.)

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