creative cloud is not installing on my mac os sierra

New Here ,
Nov 24, 2016 Nov 24, 2016

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it says every time that i have to download the adobe installer advisor so can you plz tell me from where do i download it.

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Adobe Employee , Nov 24, 2016 Nov 24, 2016
Hi Kaustubht61021842,As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .Let us know if this helps.

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Adobe Employee ,
Nov 24, 2016 Nov 24, 2016

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Hi Kaustubht61021842,

As you have mentioned you are getting an error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem", i would recommend you to try the troubleshooting shared in the following help document to resolve it: Installing Creative Cloud on macOS 10.12 (Sierra) .

Let us know if this helps.

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New Here ,
Jun 12, 2022 Jun 12, 2022

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I have High Sierra, not Sierra on my laptop

 

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