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Creative Cloud is not loading

New Here ,
Nov 05, 2022 Nov 05, 2022

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Windows 10. It just spins without loading. I uninstalled all adobe apps and creative cloud. Now I can't install anything. I go to my account, and when I click on any apps or Creative cloud, nothing happens.

What do I do now?

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Creative Cloud , Installation

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New Here ,
Nov 05, 2022 Nov 05, 2022

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Correction: Actually, I can't even download those apps from the Adobe website. When I click on any app, nothing happens.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Nov 06, 2022 Nov 06, 2022

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Thank you so very much. Actually I got my exact ans.

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