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TonyPhotog
Participant
July 3, 2014
Answered

Creative Cloud issue on new Mac after using Migration Assistant.

  • July 3, 2014
  • 1 reply
  • 14221 views

I bought a new Mac and used Apple's Migration assistant to transfer everything from the old Mac to the new. Everything works with all apps except Creative Cloud. Creative Cloud states that some files are missing and prompts me to download and install Creative Cloud again. I do that and run the App. The app runs for a minute, acts like it's installing than I get the same error -- Creative Cloud is missing some files or some files are corrupt, please download and reinstall -- it brings me to the webpage to download it again. I'm stuck in this infinite loop!

The old Mac where Creative Cloud runs fine is a 15" Retina Display MacBook Pro. The new Mac is a 27" iMac.

Any help is greatly appreciated!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 3, 2014

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

      J
      JMaceW
      Participant
      June 12, 2015

        

      Really?  This is the correct answer?  Don't migrate your apps with Apple's Migration Assistant?  Maybe a better answer would be that we at Adobe are working on this issue and expect a fix on ##/##/#### (fill in appropriate date).

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