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TonyPhotog
Participant
July 3, 2014
Answered

Creative Cloud issue on new Mac after using Migration Assistant.

  • July 3, 2014
  • 1 reply
  • 14221 views

I bought a new Mac and used Apple's Migration assistant to transfer everything from the old Mac to the new. Everything works with all apps except Creative Cloud. Creative Cloud states that some files are missing and prompts me to download and install Creative Cloud again. I do that and run the App. The app runs for a minute, acts like it's installing than I get the same error -- Creative Cloud is missing some files or some files are corrupt, please download and reinstall -- it brings me to the webpage to download it again. I'm stuck in this infinite loop!

The old Mac where Creative Cloud runs fine is a 15" Retina Display MacBook Pro. The new Mac is a 27" iMac.

Any help is greatly appreciated!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 3, 2014

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

      alyona2319
      alyona2319
      Participant
      April 25, 2015

      Hello,

      I have the same problem and I have done all the above - removed all the adobe files, used the cleaner tool and deinstallation on MacKeeper, but I couldn't resolve the issue.

      johnmcgrann
      johnmcgrann
      Inspiring
      August 13, 2015

      Okay just ran through this with support.

      A couple steps to add to what JamesGreen posted worked.

      Delete:

      Apps> All Adobe Folders

      Apps>Utilities> All Adobe Folders

      ~Library > Application support > Adobe

      Library > Application support > Adobe

      Download a new Creative Cloud and you should be good to go.

      Hope that helps someone else.

      Cheers


      My process (via online chat with support) required some additional steps in Activity Monitor.  Here's the Adobe-support side of the chat transcript:

      Mudassir: Please close the Creative Cloud Desktop application.

      Mudassir: Please open a Finder window, click on Go > Go to Folder.

      Mudassir: Then type as ~/Library/Application Support/ and press enter.

      Mudassir: In there, please rename Adobe folder as Adobe_old

      Mudassir: Now, open the Go to folder search box again, in that type /Library/application support/ this time and then click on Go.

      Mudassir: Notice that this time it is just /library and the ~ symbol is not included.

      Mudassir: Now, again rename Adobe folder as Adobe_old

      Mudassir: Now, open the finder window and Press Command + Shift + U button.

      Mudassir: It will open the Utilities folder, from there delete the Adobe Application manager and Adobe Creative cloud folder.

      Mudassir: Now please open Activity Monitor from Utilities.

      Mudassir: Then look for the below processes and end them one-by-one, if they are present:

      Mudassir: 1. Creative Cloud

      Mudassir: 2. CoreSync

      Mudassir: 3. CCLibrary

      Mudassir: 4. Adobe Desktop services

      Mudassir: 5. Adobe IPC Broker

      Mudassir: 6. Adobe Crash daemon

      Mudassir: You can end the AdobeUpdateDeamon as well.

      John McGrann: That's not quitting. Should I attempt to Force Quit?

      Mudassir: Yes, you can try to Force Quit.

      Mudassir: If it does not work, please ignore it. After sometime it will timeout automatically.

      Mudassir: After this, please download and install Creative Cloud Desktop application using the below link:

      Mudassir: http://creative.adobe.com/products/creative-cloud/

      Mudassir: Please click on Apps.

      Mudassir: Also, you can delete the folders that we have renamed as Adobe_old under the below locations:

      Mudassir: 1. ~/Library/Application Support/

      Mudassir: 2. /Library/Application Support/

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