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yupenggu
Participating Frequently
April 25, 2019
Answered

Creative Cloud keeps asking to repair

  • April 25, 2019
  • 5 replies
  • 11858 views

When start Creative Cloud App, after a long waiting (about one minute), the

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

shows up and my only option is to exit.

I have tried Adobe Creative Cloud, needed to resolve this problem, is missing or damaged but had no luck

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    The "Failed to install" error never occurred in my case. I was able to successfully install the cc app multiple times.


    Ok, if you don't have any additional questions then please contact our support team at Contact Customer Care for direct assistance to determine why the installation of the Adobe Creative Cloud desktop application continually becomes damaged on this computer, Yupenggu.

    5 replies

    A
    ashsolo
    Participant
    September 27, 2020

    This keeps happening to me as well. Last time it happened, the repair tool messed up my computer so badly that I had to factory reset my computer. That was the only way to fix it. Now the Creative Cloud repair keeps popping up and no matter how many times it's "repaired" the box just pops up again. This is slowing my computer down to the point where I can't even use it. There has to be a fix for this. 

     

    Running (trying to run) on mac OS Catalina

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 27, 2020

      Please log-in to your account and Contact Customer Care for technical support.

       

       

       

      Nancy O'Shea— Product User & Community Expert
      J
      Jestergraphix
      Participating Frequently
      September 17, 2020

      I keep having this same issue. I have renamed the OOBE folder and repaired and un installed and reinstalled the CC app now dozens of times and it keeps happening! I cant get my work done because it is relying on some webfonts that i need my CC app to load...

      Why is this marked as solved on every board when it hasnt been solved anywhere that I can see...

       

      Oh BTW this is happening on 2 different Mac systems. One is older and one is recently purchased.

       

        M
        MaryScaia
        Participating Frequently
        September 16, 2020

        I have the same issue: The app states that it needs to be repaired; I repair it; it works for a week or so and then it states it needs to be repaired. What is the fix to this problem? I'm using macOS Catalina Version 10.15.6

          Eediot
          Eediot
          Participant
          June 30, 2020

          So...not solved then...

          This is such a common and major problem- one I don't have with any other software, that Adobe are just taking the piss by not fixing it.

           

            S
            Sihle5C8A
            Participant
            August 29, 2020

            Hi Eediot, has Adobe managed to fix this for you because i have suffered the same for a month now... and need major help

            Jeffrey_A_Wright
            Community Manager
            Jeffrey_A_WrightCommunity Manager
            Community Manager
            April 25, 2019

            Yupenggu, were you able to locate and rename the OOBE folder or do you receive an error message?

            Y
            yupengguAuthor
            Participating Frequently
            April 25, 2019

            Yes, I was able to locate and rename OOBE folder.

            Y
            yupengguAuthor
            Participating Frequently
            April 25, 2019

            I am sorry to hear that, Yupenggu.  This is the step that is often overlooked and causes individuals to continue to encounter this error.  Do you have any specific questions regarding the steps listed in How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app ?


            The "Failed to install" error never occurred in my case. I was able to successfully install the cc app multiple times.

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