Creative Cloud keeps causing my Explorer.exe (any folder windows) to freeze.

Explorer ,
Nov 25, 2018 Nov 25, 2018

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Not sure where to begin troubleshooting this, but here's some background info:

Description of the problem:

  1. Any open explorer windows (file browsers, or upload file selection windows for chrome, etc.) freeze and are unresponsive.  They usually don't come back unless I manually end Explorer.exe in task manager and restart it, which usually fixes it.
    1. If it doesn't fix it the same thing occurs.  Any open Explorer.exe windows become unresponsive (the loading icon appears in the place of my cursor when I hover over it).  Any time I try to upload a file to Chrome or other browsers, or use any Explorer windows they also immediately freeze & exhibit the same behavior.
  2. This occurred when I had loaded an MKV file into Premiere Pro CC.  The computer eventually became unresponsive & rebooted. This destroyed all the audio in the file and I'm not sure how to recover it, but I consider this a separate issue and while I will appreciate any help I get I also plan to post about that particular problem in the Premiere Pro CC forum as well.

Additional Info:

  • CoreSync.exe during this problem hovers around 5-10% CPU usage with svchost.exe (DPS service) hovering at around 10% and Explorer.exe at 20%.  This occurs almost always after the computer comes out of sleep mode or right after boot.  I'm assuming this is a file sync problem.
  • Operating System:  Windows 10 Home 64bit  (although this also sometimes occurs on my other PC which is Win 10 Pro 64bit).
  • Sometimes (not sure how often) if I just leave the computer for a long time and come back the problem will be gone and any open Explorer.exe windows will be responsive again.

Any help would be greatly appreciated.

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correct answers 1 Correct answer

Adobe Community Professional , Nov 25, 2018 Nov 25, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

test your computer thoroughly.  any problems?

if not, reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

...

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Adobe Community Professional ,
Nov 25, 2018 Nov 25, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

test your computer thoroughly.  any problems?

if not, reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Explorer ,
Nov 30, 2018 Nov 30, 2018

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The problem is.. this happens on two completely different PCs.  Uninstalling and reinstalling really shouldn't be the solution here.  I'll think long & hard about giving it a try, but this seems like a lot of wasted time when there are probably better suggestions.

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Adobe Community Professional ,
Nov 30, 2018 Nov 30, 2018

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fair enough.

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New Here ,
Jul 21, 2022 Jul 21, 2022

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it's like how retard Adobe solution and treats with clients... Poor support and causing lag for everthing!

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Adobe Community Professional ,
Jul 22, 2022 Jul 22, 2022

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LATEST

these are user-to-user forums, not official adobe support.

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