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StebbDesigns
StebbDesigns
Participating Frequently
January 30, 2018
Answered

Creative Cloud Keeps Logging Out

  • January 30, 2018
  • 32 replies
  • 57165 views

Does anyone have a solution to this problem? I've searched Google and this forum but I haven't found anything that works.
Here's what's happening: I log in to the Creative Cloud app and 2-3 minutes later it logs out, OVER AND OVER AGAIN. I've tried uninstalling it, downloading the latest version, and reinstalling it. It was O.K. for a couple of days but now it's back to logging out. ANY SOLUTIONS?

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    32 replies

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    L
    Lisa Dorn Design
    Known Participant
    November 8, 2018

    I’ve been having the same issue and it’s so frustrating, I have deadlines, as I’m sure we all do, and this is so time consuming and throws off the creative flow.

    Adobe, you need to fix this STAT. I hate paying for something this makes me so frustrated and tied up.

    T
    tanah53856058
    Participant
    November 3, 2018

    Yip me too, thing is , SOMETIMES it lasts all day sometimes multiple days but eventually it always goes back and logs me out for no reason.

    And i've never applied a fix at all, so maybe it is environmental but I have no idea where to start troubleshooting, will try possible solution above^

    A
    aaronfury
    Participant
    October 29, 2018

    Just chiming in to say "me, too". This has been happening for well over a year, and I've contacted Adobe Support to no avail. It is absolutely infuriating when it happens multiple times a day, since all my TypeKit fonts suddenly disappear out of my document and I have to wait 2-3 minutes for them to sync in again.

    Adobe, please freaking fix this.

      A
      aaronfury
      Participant
      November 6, 2018

      Interestingly, it appears I may have posted a couple days too early. Once CC got updated to 2019, it's been pretty stable so far. I've used Illustrator (the most common culprit) for several hours over multiple sessions and have not been logged out. I'm hopeful that this is finally fixed.

      I
      IMAGEDRUM
      Participating Frequently
      November 7, 2018

      For me it is stable as well. Since my last post not logged out automatically anymore. Top!

        D
        doujouDC
        Participant
        October 9, 2018

        Hi,

        None of these work for me. It only seems to happen in Adobe Pro DC. It is very annoying. In fact, I was just again logged out as I was composing this post.

        Help

        Doug

        Animat
        Animat
        Participant
        September 27, 2018

        Happens to me as well. The issue appeared like a month ago. And Creative Cloud keeps logging me out. Have to sign in every time I want to use any of the CC products.

        Also, I've tried everything I found in any forum post. The last resort os to re-install Windows. Though I'll wait for the CC Fall update. Fingers crossed this issue will be long gone by then.

        Cheers

          K
          kmhanson3
          Participating Frequently
          September 29, 2018

          This issue has been going on for years. I just had Adobe support show me how to fix it again and they said it was a permanent fix. Sure. Three days later it's happening again.


          The thing that sucks is I'm getting ready to travel where I'll have limited access to wifi an when this issue happens, the apps won't run. They 'forget' that they've 'phoned home' recently and refuse to run.

          I wish I knew how to escalate up the adobe chain. Maybe writing a letter to the CEO might help.

            M
            ModernInd_Marketing
            Participant
            September 27, 2018

            Same issue here, it all started when updating to cc 2018.  I had been using 2015 and never had this problem.  I have tried all the online suggestions as well and nothing works.

            This is super frustrating as I am in a production environment and having to log back in ever 10 damn minutes to reauthorize fonts is miserable.

            For my personal copies I stopped buying at CS6 as it was the last one on disc and didn't have this kind of BS problem.  At work I don't have that kind of luxury though.

            Since Adobe can't seem to get off their collective asses to fix an ongoing problem I wonder if I can still find copies of CS6 to buy for work too.

              D
              DroneScape
              Participant
              August 31, 2018

              I have the same issue as well. Creative Cloud constantly signs me out. I've tried all of the fixes that the adobe site recommends - no luck. Abobe - are you listening? Please fix

                I
                IMAGEDRUM
                Participating Frequently
                August 2, 2018

                I have also problems with it. When I choose wifi for the internet connection it seems all good. If I connect my laptop via UTP CAT5e cable (via a USB internet adapter) to my laptop the problems of signing of automatically starts.

                Jojakeem
                Jojakeem
                Known Participant
                October 31, 2018

                It's funny you give these details. I never had the log out situation like this, but have a new work desk since a week where I'm connected with a Cat5e cable trough a UTP2USB adapter and it sometimes logs out every few minutes, turning of typekit and leaving my Indesign doc all in... Times or something.

                  I
                  IMAGEDRUM
                  Participating Frequently
                  November 1, 2018

                  Hi Jojakeem,

                  At least one other on this planet has the same issue. So it is not a user error. Hopefully a solution will follow.

                  Thanks for your reply.

                    K
                    kmhanson3
                    Participating Frequently
                    July 31, 2018

                    This has been going on for years. I don't know why they can't fix it. Very frustrating.

                      J
                      Jatacid
                      Participant
                      July 4, 2018

                      Getting this too.
                      Absolutely disgusting that this issue hasn't been fixed. Surely it's a matter of just storing an authentication key ffs. Pirates are gonna pirate anyways but the legitimate customers are getting screwd.

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