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paulismith
Participating Frequently
October 19, 2018
Answered

Creative Cloud keeps signing me out.

  • October 19, 2018
  • 14 replies
  • 32916 views

I installed the latest version of Creative cloud and my apps yesterday. Now, Creative Cloud signs me out after a couple of minutes and when I try to sign in again, I have to go through the 2 step verification process - repeatedly. Most of my programs are working despite this, except that my libraries are not loading and my fonts keep having to be re-synced. That said, Acrobat won't work. It says that I have to activate the program and as soon as I try to sign in through it, it signs me out.

I am on a Windows 10 computer with the latest updates. 16 gb ram. How do I get this to stop?

Thank you

Pauli Smith

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi there,

    In order to check what is the root cause of this behavior, I would request you to share the licensing logs from the impacted machine when the issue occurs.

    Kindly use the tool to collect logs: Log Collector Tool

    Thanks

    Kanika

    14 replies

    Show previous replies
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    joeyhalderman
    Participating Frequently
    January 15, 2019

    I am having the same issue. This has been happening for months with many calls with multiple Adobe reps trying to resolve the issue to no avail. It's really starting to get to me. Some of the apps still work when I'm signed out but any fonts I had synced through Adobe are removed from my system. I've lost many hours of my time trying to get this fixed. I've sent logs to Adobe with no response.

    Pulling my hair out!

      P
      paulismithAuthor
      Participating Frequently
      October 30, 2018

      I'm really frustrated, I"m not getting any answers, and my Adobe Creative Cloud is up for renewal the end of the year. I may just not renew and go back to CS6. At least it worked.

        Kanikas
        Community Manager
        KanikasCommunity ManagerCorrect answer
        Community Manager
        October 19, 2018

        Hi there,

        In order to check what is the root cause of this behavior, I would request you to share the licensing logs from the impacted machine when the issue occurs.

        Kindly use the tool to collect logs: Log Collector Tool

        Thanks

        Kanika

        P
        paulismithAuthor
        Participating Frequently
        October 19, 2018

        How do I send you the log?

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        October 19, 2018

        Please take a look here:

        Adobe Creative Cloud signs you out or asks you to sign in repeatedly

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
        P
        paulismithAuthor
        Participating Frequently
        October 20, 2018

        None of these worked. for one thing, I don't use Internet Explorer, I don't even have it installed on my computer.

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