Participating Frequently

Question

Creative Cloud keeps signing me out

Forum|Forum|6 years ago
April 13, 2019
7 replies
9494 views

For a few months now my Creative Cloud signs me out every three minutes. It's terribly annoying (trying my best to keep my language in check).
I've had help from helpdesk that gave me a fix that lasted for a day or so and then it was back to normal. Even in a short session for about ten minutes or so I need to sign in again (it just happened again). And pretty soon Creative Cloud will pop up again to tell me I have to sign in in order to use the service.
The fix we used involved renaming a few folder and give them ".old" to force CC to create new files. And like I said, it lasted for a day or so. Then it went back to bugging me again. If I charged Adobe for all the time I'm spending signing in to a sub standard service run by a sub standard software i'd end up being paid to use Adobe softwares. That's how often this occurs.
Since the regular helpdesk doesn't cut it, maybe any of you power users have a fix or a workaround. We're paying top dollar for this crap and the least you could ask for (I just got logged out again)... is that it actually works.

This topic has been closed for replies.

M

michaelm17591477

Inspiring

Adobe, when will you fix this. This is getting very tiresome to continue to log in every time I open one of the Adobe apps. I added the Adobe Account Access mobile but that is almost as bad as entering the username and password every time.

FIX THIS!

M

michaelm17591477

Inspiring

Again this morning I had to log in again and the mobile account app did not work either. I was working in Photoshop, editing an image, and poof...I was logged out. This time the mobile app worked to help log back in. You are making it very difficult to work.

Nancy OShea

Community Expert

Please re-read my answer from October 25th and follow the links.

https://community.adobe.com/t5/download-install/creative-cloud-keeps-signing-me-out/m-p/11538981#M518818

If you continue to have problems logging in to Creative Cloud, I urge you to contact Adobe Customer Support.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea— Product User & Community Expert

E

edwingro

Participant

This is truly terrible software. It logs me out practically every time I just want to look at a simple PDF. Even though I have Creative Cloud running and have paid for the software. Followed all the instructions. No other software has this problem. If Adobe charges so much money for bloat-ware, they should at least get the logged-in cookie working correctly. INCREDIBLLY ANNOYING.

Nancy OShea

Community Expert

That's not true. Creative Cloud isn't terrible. It works just fine for millions of subscribers. The problem 9/10 times is with the end user's system settings.

Please refer to this help article for details.

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

Failing that, contact support. And if you can't reach support, it's probably for the same reason(s) you can't remain logged-in. Try with a different device.

Nancy O'Shea— Product User & Community Expert

steveb94356227

Participant

This may be true. Sadly I am one of the 1/10 where multiple calls to Adobe help still haven't fixed this issue for me. It has been ongoing for three months. The only reliable fix I have found so far is to turn off the internet when using any Adobe products. This severely limited productivity. It is a decent product if you are lucky enough not to be blighted by this issue.

B

Bikerscout72

Participating Frequently

I had this issue for over 12 months! It was driving me insane.

After putting in a complaint to Adobe Senior Management (via LinkedIn) about the lack of support I was experiencing, I was finally able to get someone to remote into my PC to stop Adobe CC constantly signing me out.
The solution, reset your Windows 10 "hosts" file:

https://support.microsoft.com/en-au/help/972034/how-to-reset-the-hosts-file-back-to-the-default

We fixed this last Friday night and it hasn't signed me out since. Fingers crossed this is the solution I have been looking for, but will keep testing for the remainder of this week to be sure.

Regards,

Justin

maddyboi310

Participant

If it we’re me id complain and ask for a compensation.

DaxwiseAuthor

Participating Frequently

That is exactly what I did.

No reply. As of yet.

Kevin Stohlmeyer

Community Expert

I'm not being terse, but realistically what kind of compensation you are looking for as most of this seems like settings on your own machine - not a flaw in the software or service?

DaxwiseAuthor

Participating Frequently

I've had the support staff poking around for hours in my computer, including wiping everything Adobe in sight, without any solution. They've seen first hand, while logged in remotely, how often I'm logged out of Creative Cloud.

My experience is that they start a support ticket and throw a "solution" my way and then close the ticket without checking if it works.

The latest was that the support tech promised to take this upstairs and then get back to me. The deadline for that was a while ago.

Finally I had to wipe my computer to be able to keep my deadlines and even visit customers for collaboration on projects. Since Creative Cloud was kicking me out I couldn't use the fonts in the projects, meaning I couldn't work. And customers got even more frustrated than me.

Now it works. But I'm not very confident that it'll work for very long.

I'm wondering where I send the bill for my time and loss of revenue? (Another question that was promised an answer but seem to be "forgotten").

F

Fotomaker01RA

Known Participant

OMG, I did the exact same thing!! An Adobe Tech Spt person took over my PC remotely. Mucked around for about 2 hrs closing every conceivable process and activating all kinds of security permissions.

My CC & Ps CC 2019 logged in automatically for 2 whole days with no issues. You can't imagine how excited I was. [Note: it doesn't take much to excite me, clearly...].

On the 3rd day I was being logged out again.

I don't know if it's an Adobe issue. A Win issue. Or, someone else's. On that 3rd day I updated some 3rd party software that works as a plugin to Ps CC. I didn't know if they have some bad code that f**d up my CC login again.

But to say I went from excited about the CC auto logins (when I'm a paying and committed for a year subscriber - I hate that model BTW) to unbelievably pissed when it stopped working as it should would be an understatement.

DaxwiseAuthor

Participating Frequently

I have no way of affecting my WMI Service (one of the things listed on the fix-list) because I can't reach it. I get Error 5. And when I try to fix the Error 5 I'm directed to bulky spamwares that promises the world and 3000 "fixes" - without specifying how and what it'll actually do. I don't trust that kind of software.

maddyboi310

Participant

I know this is old, but I know how to bypass the Error 5.

You need to run the CMD as the computer and not as a user.

To do this on Windows 8 or 10:

1) Search "CMD" in the Cortana Search Bar

2) Right click on the "Command Prompt" Selection

3) Click "Run as Administrator"

Then type in the command: "net start winmgmt" to start the Windows WinMgmt Service

F

Fotomaker01RA

Known Participant

Thx. I'm actually on Win 7. But assume the process is the same. I'll try it.

Nancy OShea

Community Expert

It sounds very annoying. Please refer to this help article.

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

Nancy O'Shea— Product User & Community Expert

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