Participating Frequently

Answered

Creative Cloud keeps signing me out.

Forum|Forum|7 years ago
October 19, 2018
14 replies
32905 views

I installed the latest version of Creative cloud and my apps yesterday. Now, Creative Cloud signs me out after a couple of minutes and when I try to sign in again, I have to go through the 2 step verification process - repeatedly. Most of my programs are working despite this, except that my libraries are not loading and my fonts keep having to be re-synced. That said, Acrobat won't work. It says that I have to activate the program and as soon as I try to sign in through it, it signs me out.

I am on a Windows 10 computer with the latest updates. 16 gb ram. How do I get this to stop?

Thank you

Pauli Smith

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi there,

In order to check what is the root cause of this behavior, I would request you to share the licensing logs from the impacted machine when the issue occurs.

Kindly use the tool to collect logs: Log Collector Tool

Thanks

Kanika

A

AdCord

Participating Frequently

Last time I called support they suggested that something wasn't compatible
and I should buy a new computer. How's that for stellar service?

Thanks,

*James Ecker*

*Advertising Coordinator*

*Ayre/Rhinehart Realtors*

4809 Jefferson Ave

Midland, MI 48640

*989-698-1204*

*advertising@ARhouse.com*

*www.ARhouse.com *

Z

zuzanas58710181

Participant

I am so FRUSTRATED! I can't believe they don't do anything about it.

I am being sign out all the time I am loosing so much time by signing in multiple times a day. Can't work like this...

Why am I being sign out while exporting images for example? I can export max 8 images at once. That's great when I need to export about 50. God dammit

easygoing_discoverer15D5

Participant

Same issue here. Losing work- extremely frustrating. In my software business, we would categorize this as a DATA LOSS situation, the very worst for customers, and very damaging to the company. It should be treated with the highest priority, as if the building were on fire. Ran the Log Collector Tool.

M

michaelm17591477

Inspiring

Adobe, when will you fix this. This is getting very tiresome to continue to log in every time I open one of the Adobe apps. I added the Adobe Account Access mobile but that is almost as bad as entering the username and password every time.

FIX THIS!

M

michaelm17591477

Inspiring

Again this morning I had to log in again and the mobile account app did not work either. I was working in Photoshop, editing an image, and poof...I was logged out. This time the mobile app worked to help log back in. You are making it very difficult to work.

M

michaelm17591477

Inspiring

Again today auto signed out of Adobe and Photoshop closed. The problem is NOT related to Windows 10 but is an Adobe problem. I have worked with Adobe support and they can't figure it out.

When will this be fixed?

P

PhotoJen365

Participant

I have the same issue and it's driving me nuts

steveb94356227

Participant

The only fix I have found so far is to work offline / turn on flight mode on my laptop / disconnect internet. This stops creative cloud from being able to validate my license and log me out. Of course this reduces productivity / value of Adobe tools massively as there is no access to on line content. But at least it doesn't log me out. I will call Adobe again at some point but I have been spending more time on the phone with them recently than getting my work done.

A

AdCord

Participating Frequently

Agreed - I’ve called enough and have heard enough to know calling just
wastes valuable time. Logging out of Creative Cloud every time I walk away
from the computer helps, but is still a pain and not a guarantee. I keep
updating, hoping the releases have a fix. If I ever get a fix, I’ll
probably not update for a long time. Reliability would be preferred to new
features at this point, for sure. Seems like it should be an easier fix.
Especially for the monthly cost of the subscription.

A

AdCord

Participating Frequently

I have been fighting this issue for months. Multiple calls to support. Sometimes they can fix it for a couple days. Yesterday they suggested that I go to a one monitor workstation instead of two. When I go into my support history the helpdesk had logged it as 'crashing on startup' - nope, told him repeatedly it wasn't crashing, I just keep having to sign in. I've removed and reinstalled all the Adobe stuff 2x. No luck. Super frustrating.

steveb94356227

Participant

I have the same problem (while working in Lightroom Adobe logs out, with no warning, and requires 2 factor authentication to get working again, happens randomly but roughly every two hours), been doing it for about three months. Multiple calls to Adobe support, they variously uninstall and re-install Creative Cloud or specific files, it is pretty clear they have no standard solution to this problem. One of the more recent calls the Adobe support rep said that there were multiple causes, I think I have invested about 6 hours in this so far, on calls to Adobe / with them remote controlling to search for the problem.

B

Bikerscout72

Participating Frequently

I had this issue for over 12 months! It was driving me insane.

After putting in a complaint to Adobe Senior Management (via LinkedIn) about the lack of support I was experiencing, I was finally able to get someone to remote into my PC to stop Adobe CC constantly signing me out.
The solution, reset your Windows 10 "hosts" file:

https://support.microsoft.com/en-au/help/972034/how-to-reset-the-hosts-file-back-to-the-default

We fixed this last Friday night and it hasn't signed me out since. Fingers crossed this is the solution I have been looking for, but will keep testing for the remainder of this week to be sure.

Regards,

Justin

B

benw84950220

Participant

One more nail in the Adobe coffin. What a waste of our time, to figure out a bug with such a miserable loop of user experience, that has been commented on here for 6 YEARS.

For the cost of just one year of Adobe's "discounted" charitable organization CC subscription, my small non-profit could currently buy 3 fully licensed, one-time-payment seats of the entire Affinity suite. You better believe we are looking at it.

B

Bob Tuttle

Participant

I finally got on with tech support and they remoted in. Basically he removed Adobe Creative Cloud from my computer and then I re-installed it, and that seemed to fic the problem.

B

Bob Tuttle

Participant

Not sure who is looking at this, but I have the same issue. I click on Adobe Creative Cloud and log in - and it immediately says that I am logged out - with no explanation. I can log into Adobe using my updated password, and that works fine. I have used the tool that was indicated by Kanita, but don't know where to send it.

T

thesignpost

Participating Frequently

So, I am now having the same issue. I am trying to send a document through Adobe Sign, a window pops up saying due to an error, you have been logged out, I click on the sign in button in the message, and nothing happens. apparently many subscribers have been having this issue at it has never been resolved, whats the deal? I m really tired of paying for something that continually has problems.