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A
Alicia-Frickey
Participant
March 22, 2021
Question

Creative Cloud keeps telling me it needs to be repaired almost every week

  • March 22, 2021
  • 1 reply
  • 636 views

For the past few weeks, creative cloud gives me a pop-up message telling me that creative cloud needs to be repaired.  When I click on "repair" it basically redownloads and reinstalls the creative cloud desktop app.  I am running Windows 10 on an HP computer and my windows updates are current.

 

Why does creative cloud keep breaking and require a "repair"?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 22, 2021

Alicia, I am sorry that the installation of the Creative Cloud desktop app keeps being damaged. Are you running any security or disk optimization software that may remove or modify files stored on the computer?  How often are the installed files being destroyed, deleted, or invalidated?

A
Alicia-FrickeyAuthor
Participant
March 22, 2021
Hi Jeff,



I am running Malwarebytes but that usually gives me a message if it finds
any malicious software, so I don't think that is causing the problem. Other
than that, I am just running the default Windows 10 security software.
Windows 10 also has built in disk defragmentation and optimization software
that runs in the background. I have not manually turned this on or off so
it is just running in the default mode. Have you had similar reports from
other Windows 10 users?



Thanks,
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 30, 2021

Per your suggestion, I contacted MalwareBytes to see if their software might be causing this problelm with Adobe.  I ran the recommended diagnostics that MB suggested and they told me that their software did not appear to be interferring with the Adobe environment.

 

So, at this time, I don't appear to have a reason why I have to keep reinstalling Adobe CC periodically when it appears to get broken on my computer.


Thanks for the additional information, Alicia. The root problem still remains; something is damaging or removing files periodically from the computer.

 

What type of Creative Cloud membership are you using, Alicia?  I don't see any memberships assigned to the e-mail address you used to post to this public discussion forum.

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