Copy link to clipboard
Copied
All
Brief update. The issue has been resolved by Adobe support. Got very good from a gent who remotely took care of this on my Mac. There was a corrupt file, that prevented the Lightroom file from being downloaded from the server and install. Do no ask what he did, it was beyond my skills. However all the apps works fine.
All the best take care.
Copy link to clipboard
Copied
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that correctly shows lr cc is available for install, restart your computer and then install it.
if, after resetting, the app still shows lr cc is installed, restart your computer and recheck if it's still showing as installed.
if it is, try resetting again. if that again fails, try to uninstall lr cc - https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
if that succeeds in removing lr cc from showing it's installed, restart your computer and restart the install process.
if that fails, update this thread.
Copy link to clipboard
Copied
I have purchased the Creative Cloud package with these applications. PS and LrC works fine Lr will not install and start.
Copy link to clipboard
Copied
Lightroom Classic works fine and Lightroom will not install an start.
Copy link to clipboard
Copied
i misread your post when i originally posted. while correcting my message you posted your 2nd and 3rd messages. so, again:
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that correctly shows lr cc is available for install, restart your computer and then install it.
if, after resetting, the app still shows lr cc is installed, restart your computer and recheck if it's still showing as installed.
if it is, try resetting again. if that again fails, try to uninstall lr cc - https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
if that succeeds in removing lr cc from showing it's installed, restart your computer and restart the install process.
if that fails, update this thread.
Copy link to clipboard
Copied
...and if the solution by kglad works, also let us know.
Copy link to clipboard
Copied
All
Brief update. The issue has been resolved by Adobe support. Got very good from a gent who remotely took care of this on my Mac. There was a corrupt file, that prevented the Lightroom file from being downloaded from the server and install. Do no ask what he did, it was beyond my skills. However all the apps works fine.
All the best take care.
Copy link to clipboard
Copied
good to hear.