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Creative Cloud Lightroom will not install

Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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I have just purchased the Adobe Creative Cloud Fotoplan to be used on my new MacBook Pro M1. The problem I have got is that PS, Lightroom Classic installs form the cloud and works fine, however Lightroom does not. It does not download any files to the computer. Then states that it installs for less than 5 seconds an then places the application on the list of installed apps. There is no error code the Lr is simply does not start.
I have tried to reinstall it, however the same happens. I got my MacBook Pro M1 yesterday and have done nothing else than trying to install it on the package on the computer. It is a little difficult to find out where to direct this feedback and request solution. Hopefully there is someone in this community who can help?
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correct answers 1 Correct answer

Community Beginner , Oct 24, 2022 Oct 24, 2022

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Brief update. The issue has been resolved by Adobe support. Got very good from a gent who remotely took care of this on my Mac. There was a corrupt file, that prevented the Lightroom file from being downloaded from the server and install. Do no ask what he did, it was beyond my skills. However all the apps works fine.

 

All the best take care.

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that correctly shows lr cc is available for install, restart your computer and then install it.

 

if, after resetting, the app still shows lr cc is installed, restart your computer and recheck if it's still showing as installed.

 

if it is, try resetting again.  if that again fails, try to uninstall lr cc -  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

if that succeeds in removing lr cc from showing it's installed, restart your computer and restart the install process.

 

if that fails, update this thread.

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Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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I have purchased the Creative Cloud package with these applications. PS and LrC works fine Lr will not install and start.

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Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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Lightroom Classic works fine and Lightroom will not install an start.

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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i misread your post when i originally posted.  while correcting my message you posted your 2nd and 3rd messages.  so, again:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that correctly shows lr cc is available for install, restart your computer and then install it.

 

if, after resetting, the app still shows lr cc is installed, restart your computer and recheck if it's still showing as installed.

 

if it is, try resetting again.  if that again fails, try to uninstall lr cc -  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

if that succeeds in removing lr cc from showing it's installed, restart your computer and restart the install process.

 

if that fails, update this thread.

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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...and if the solution by kglad works, also let us know.

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Brief update. The issue has been resolved by Adobe support. Got very good from a gent who remotely took care of this on my Mac. There was a corrupt file, that prevented the Lightroom file from being downloaded from the server and install. Do no ask what he did, it was beyond my skills. However all the apps works fine.

 

All the best take care.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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good to hear.

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