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roryh91948210
Participant
February 14, 2017
Answered

Creative cloud, mac... blank white space

  • February 14, 2017
  • 2 replies
  • 1925 views

Hi,

Any help greatly appreciated, I am running Creative cloud, however, when I open the creative cloud window from my toolbar on my Mac, it just gives me a blank white space and the gear icon (when I click on this i can get help, pin to menu bar and quit).... please help!!

This topic has been closed for replies.
Correct answer Himanshu*Gupta

Hi roryh91948210,

Kindly confirm if you are getting spinning wheel in center of your CC Desktop app. Please follow the below link for same.

App doesn't open | Progress wheel spins continually

Kindly confirm if this helps, also please let me know if you have a different concern. Thanks!

Regards

Himanshu Gupta

2 replies

H
Adobe Employee
Himanshu*GuptaCorrect answer
Adobe Employee
February 14, 2017

Hi roryh91948210,

Kindly confirm if you are getting spinning wheel in center of your CC Desktop app. Please follow the below link for same.

App doesn't open | Progress wheel spins continually

Kindly confirm if this helps, also please let me know if you have a different concern. Thanks!

Regards

Himanshu Gupta

    R
    roryh91948210Author
    Participant
    February 14, 2017

    All sorted now... huge thanks !!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 14, 2017

    first, close your cc desktop app.

    then, rename the opm.db file by:

        navigate to the OOBE folder.

            Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

            Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

        and rename the opm.db file to opm_old.db, eg

    finally, launch your cc desktop app.

    if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

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