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December 17, 2017
Answered

Creative Cloud membership says it is expired when it is not

  • December 17, 2017
  • 1 reply
  • 587 views

So my Creative cloud membership has been expired and i renewed it and it stills says expired but when i look at the plan its says the day it expires is next year,but the text under it says it is expired and i need to renew the payment detail. please help

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    Correct answer John T Smith

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

    -and troubleshooting FAQ https://forums.adobe.com/thread/1962238

    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    or

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 17, 2017

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

    -and troubleshooting FAQ https://forums.adobe.com/thread/1962238

    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    or

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html