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T
tonysplace
Participant
July 20, 2020
Question

creative cloud missing or damaged

  • July 20, 2020
  • 2 replies
  • 541 views

I am still getting this message even though I've reinstalled a new copy of creative cloud desktop more than once.  The problem recurs.  I am at the end of my trail. If I cannot get this problem resolved, I see no reason to pay for the product if it does not work properly. 

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2 replies

M
mdstebel
Participant
September 27, 2020

For the last 2 days, the Creative Cloud app reports that it cannot access my apps and keeps telling me to quit or repair. I've done this and even reinstalled the app. And, still, cannot use the app. All CC suite apps work fine.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 28, 2020

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 20, 2020

start here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

A
Alba5FBF
Participant
September 24, 2020

Hi, I have the same problem and I have tried all of those solutions but none of them worked. What can I do?

 

Thank you

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 24, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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