Creative Cloud needs constant repair

Participant ,
Dec 15, 2021 Dec 15, 2021

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I have to repair Creative Cloud daily (well, it works on the days when I don't have a project due or a serious need for any of its programs). Sometimes it appears completely blank (as in the attachment); sometimes the notice about needing repair appears.

 

Sometimes it takes as many as twenty tries to get Indesign to load (Photoshop is slightly better). I have deleted the preferences, cleared the cache, uninstalled and reinstalled the program. As with all of Creative Cloud, it seems to "know" when I don't have serious need for it and then will start up beautifully. But if there's a deadline, forget it. I repair Creative Cloud when Indesign isn't starting, but that doesn't always help either. 

 

I am now using a MAC with the Monterey system, but this problem has been occurring since I installed Creative Cloud some time ago.

 

I don't know what "improvements" to the program have caused these repeating and maddening problems.

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correct answers 1 Correct answer

Adobe Community Professional , Dec 25, 2021 Dec 25, 2021
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Participant ,
Dec 20, 2021 Dec 20, 2021

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I removed and reinstalled as you suggested. It worked for one day. Today when I opened Creative Cloud I got a blank white box. Again. Command/Shift/R just makes a dinging noise. I have to force quit to get out of Creative Cloud; there are no menus.

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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If possible for testing, create a new Administrator user account and login to same and observe whether if it works fine there without any isue or still same.

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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You can also start the computer in Safe Mode and/or run diagnostics to see if there is a hardware problem.

https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html

https://support.apple.com/en-us/HT201262

https://support.apple.com/en-us/HT210898

 

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Participant ,
Dec 24, 2021 Dec 24, 2021

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I did all these things. The problem persists. Now Creative Cloud opens with a blank screen and force quitting is the only way to escape it.

 

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Adobe Community Professional ,
Dec 25, 2021 Dec 25, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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