Skip to main content
W
www_5mingamer_com
Participating Frequently
July 5, 2016
Answered

Creative Cloud New Install - Error Code: 44

  • July 5, 2016
  • 1 reply
  • 7090 views

Hi,

I've got a problem, I'm trying to install Creative Cloud for the first time. I'm using Windows 10 Pro, Avira Anti-Virus (free version, disabled) and Windows Firewall reset to default.

The Adobe Installer dialog box opens and shows the download process. This gets to about 45% and shows an error:

We've encountered the following issues:

Installer was unable to create a critical fire/directory. Please try installing again. (Error code: 44)

I have deleted all Adobe related directories in "Program Files", "Program Files (x86)", "%temp%", "%appdata%\..\local".

I've run the program "AdobeCreativeCloudCleanerTool.exe" which opens then closes immediately, assuming there's nothing to clean!?

I have also run the program contained within the "Creative Cloud Uninstaller.zip"

I have also move the "CreativeCloudSet-up.exe" file to the desktop and run it from there.

Any other help will be appreciated

Anthony

This topic has been closed for replies.
Correct answer Govardhan.V

Unfortunetly Im still getting the error ill try looking for more answers.


Copy CCsetup.exe file from Downloads folder to C:drive.

Once moved to C:drive , right click ,run as Administrator and check.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 5, 2016

That may be a permission problem

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

W
www_5mingamer_comAuthor
Participating Frequently
July 5, 2016

This doesn't help, thank you for responding.

Any other suggestions?

Anthony

* Edit: It's also worth mentioning that I've created a new administrator account and tried installing that way.

T
taylorp17440357
Participant
March 22, 2017

The guy that took over my PC downloaded a ZIP file and installed CC from that. I've uploaded the ZIP file for you to download if you wish.

There are no viruses in the ZIP file trust me but feel free to run your own scan.

https://goo.gl/sn3yYs (redirects to mega.nz)

Select the option highlighted above, wait for download to complete. In the meantime clear any Adobe stuff from "%localappdata%", "Program Files", "Program Files (x86)" and temp folder "%temp%". Also run the "AdobeCreativeCloudCleanerTool.exe" by right clicking and selecting run as admin.

Extract the downloaded ZIP and run "Set-up.exe".

That SHOULD install for you :/ (hopefully)

Anthony


Im having the same issue. I had someone remote control my pc and they couldnt fix it. Nothing I do works. Ive tried everything anyone has said and none of it works. Im starting to lose it.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices