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ashikh79808080
Participant
Jul 28, 2018 3:30 PM UTC
Answered

Creative Cloud not recognizing with installed Apps

Hi there,

I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail.

Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.

You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.

I have tried re-installing the Desktop app and run update from Help> Update in Premier.

Any help will be appreciated. Thanks.

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    kglad
    kgladCorrect answer
    Community Expert
    Oct 31, 2022 1:28 PM UTC

    this is the official help page for the problem, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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    25 replies

    Jn3
    Participant
    May 14, 2019 3:42 PM UTC

    Same issue. Apps on D: drive are not recognized when reinstalling Creative Cloud on C: drive after system restore. I tried the folder permissions suggestion. Tried the language suggestion. Did check my Adobe subscription. None of it worked. Any other suggestion? The current version of Creative Cloud is 4.8.1.435. Thanks.

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    VortexYZ
    Participant
    Jan 3, 2020 11:19 AM UTC

    I just had the same problem. Switching the Install location worked for me.

     
     
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    arij2010
    arij2010
    Inspiring
    Jul 30, 2018 7:21 AM UTC

    Hi,

    I think the language is not correct .When you install CC desktop for the first time ,the language is on 'Locale" and it's the same as your OS .Maybe you need to choose "International English " or another English version ...

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      johank61892052
      johank61892052
      Participant
      Apr 24, 2019 7:22 AM UTC

      That was the solution for me! The apps where International English and CC Desktop was North America.

      After changing to international English is CC Desktop and restarted the app, my InDesign and Photoshop shows up as installed.

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        Pableras D
        Participant
        Dec 21, 2022 9:01 PM UTC

        Thank you, this solution solved my problem

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jul 28, 2018 4:06 PM UTC

        change the install drive (to your D:/directory) in the cc app settings to match the drive directory where the apps are currently installed.

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        ashikh79808080Author
        Participant
        Jul 28, 2018 8:46 PM UTC

        Yeah, thats the 1st thing I tried. No success

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jul 29, 2018 4:25 PM UTC

        check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

        if everything is as you expect and your subscription is current:

        rename  your Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

        sign out of your cc desktop app*

        restart your computer

        sign back in to your cc desktop application* using the same adobe id used to verify your subscription.

        *http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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