Creative Cloud not running -AGAIN
I am trying to run creative cloud, Indesign and Photoshop on a MacBook Pro with Sierra OS.
Over the last six months or so CC suddenly stops working, the icon disappears from the menu bar and activity monitor shows that it is not responding. When this happens Indesign and Photoshop will not open; they start to run but crash before the welcome screen goes and an AIGPU.sniffer file appears on the dock - both then have to be 'force quit.'
Here's the steps I've tried it get it working again (in no particular order,)
1. Deleted OOBE folders, preferences, update manager folders, cache files (manually and using holding ctrl,alt,cmd,shift on indesign load.)
2. Used adobe cleaner tool to remove files and older installations
3. Made sure my OS is up to date and downloaded the latest versions of CC, InD and PS
5. Checked the permissions for all adobe folders
5. Tries filling with installations as the root user, or setting up a new admin account
6. Uninstalled all three programs and tried to reinstall
7. Spent many hours with online support while they do all of the above with no success
8. Spent hours trawling forums for possible solutions
NONE OF THIS HAS WORKED AND I'M JUST A BIT FRUSTRATED
Generally what happens is this:
The program stops working, I spend hours or days repeatedly trying all the possible solutions I can find, none of which work. Then, seemingly at random, CC decides it wants to work again (often though, if I shut the computer down, the next time I turn it on it stops working again; so I have to keep my Mac running permanently.) When I have contacted support, they have done various things listed above, and the program might suddenly work - but as soon as I restart the computer it all stops again.
When CC stops working and I try to uninstall/re-install, I find that the installers will now not run either, so I'm stuck with none of the programs I'm paying for on my Mac. Eventually, after trying various combinations of the above steps, I manage to persuade CC to download - but it still won't run and nor will the InD or PS installers. I have found that CC will run in safe mode however.
So I have been paying for programs which work only intermittently, suddenly stop working when they feel like it (often when I've been using them only minutes before,) and Adobe have no clue (and seemingly no interest) in sorting out.
What has made me even angrier is that I received an email saying 'we hope you're enjoying our world class programs,' and by the way, we're putting our prices up. I telephoned to complain, and admittedly was given 2 months credit on my account, but then they wanted to mark me down as a 'happy customer!!!!!'
It is clear from the number of people complaining of similar problems, and the speed at which I was given a credit, that Adobe is aware of these issues and have done nothing about it. I'm fed up paying for software that does not do what it says it will. If there was a viable alternative then I'd use that - but then maybe that's why adobe don't care.
Does anyone have a solution to this problem which actually works??
