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Creative Cloud not showing apps for installing

Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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Hello everyone,

My desktop version of Creative Cloud is showing just some apps for installing, not all. I've tried pretty much everything I've found in these forums and other places and no luck.

imagen.png

The web version of Creative Cloud shows all of the applications.

I really need to utilize Premiere ASAP for work. Any one has any kind of idea for a solution?

Thank you very much.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Mar 24, 2024 Mar 24, 2024

you should probably skip to the clean install steps.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

...

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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do you have a teams, enterprise or education subscription?

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Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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No. A personal monthly subscription.

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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check your account, https://account.adobe.com

 

IF that shows your active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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Thanks for the response, but I can't seem to find the "Help" and "Activate" commands. Is this for specific apps or for the Creative Cloud too?

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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you don't know how to sign out of the cc desktop app?

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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Yeah I do. I mean the "How do I activate/ deactivate an app" part of the link you sent.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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signing in with a valid adobe id (if you have a current subscription) activates all subscription (and presubscription) apps

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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It's looks like you're logged-in as an Adobe Express user.

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Creative Cloud ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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It didn't work 😞

Still showing just those apps. Also, if I login with another account (a friends, that works on other PC's) it still just shows those apps.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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does your computer meet the specs of, eg photoshop?

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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Yes, and it used to work.

Actually, as a little more info:

I had Premiere and Photoshop 2023 versions. I uninstalled them to download the 2024 versions and the apps just dissapeared from the CC, as shown in the image I posted.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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you should probably skip to the clean install steps.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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The Creative Cloud Cleaner did the job!

I had to select clean up: 1. All.

Thanks for the help.

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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you're welcome.

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