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Creative Cloud not showing apps.

Forum|Forum|12 years ago
November 28, 2013
11 replies
40611 views

Yesterday I singed up to Creative Cloud and downloaded Photoshop CC and Lightroom 5; they both installed correctly and work great.

When I bring up the Creative Cloud desktop app under 'Home' it states that I downloaded Lightroom 5, only that!

Under 'Apps' it doesn't show either Lightroom 5 of Photoshop CC but further down the page it gives me the option to install them both.

Why is Creative Cloud not showing Lightroom 5 and Photoshop CC?

Thanks

Creative Cloud

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Correct answer Romsinha-9KMEUt

Hi Richard4911,

There could be possibility that you might have installed CC app's in some other language other that selected in CC desktop. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html and check the install language selected in CC desktop.

Regards,

Romit Sinha

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Demonath

Participant

sme here adobe and I have the licensed English installation and software... :-/ I want to try Experience Design and all i have back is frustration, please check what the adobe care guys said... "that's really odd" and yes, i have reinstalled it several times in english and nothing changes https://twitter.com/mysickness/status/709771729141374976

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django@cern.ch

Participant

It's 2021 and running into this problem I am taken to this forum when I realize people have been complaining about it since 2014!!???

K

karthik_rajendran1

Participant

I have a similar problem. 'Apps' doesn't show up in my CC app. I read that changing language works but even that option is not showing in the preferences screen.

M

myaeger18

Participant

I just got off a chat with Adobe, Lightroom CC requires a 64 bit OS. It does not support 32 bit. Hence the reason Lightroom 5 shows up.

System requirements for Photoshop Lightroom for Mac and Windows OS

T

Trevor_Davies

Participant

over two years later and the same issue is still happening to me, I have multiple Adobe apps installed but Photoshop wasn't showing up in the cc app. After doing the language switch CC still stated that apps where installed and up to date on my pc but no apps showed that they were installed. After reinstalling Photoshop all of my apps came back. This is all kinds of kooky.

cancertoadobeplease

Participant

I have the same thing

Its the same story every few years. I buy stuff, they take it from my account multiple times. I log in, and the system still claims i ought to purchase, while i can see the payment passed many times!

eternelle

Participant

I was having the same problem as everyone here. One time when I closed Lightroom I was prompted to go to the adobe website about a software update. It said to click on the "install" button next to Lightroom to receive the update. It did not say click on the "update" button. I think adobe has some updates considered an reinstall.

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Nick Walt

Participant

Come on, Adobe, this is 101 stuff to get right.

Worst case, you can have CC check the application directory (and registry, on Windows) for installed files. Surely you use some kind of identifier to verify the version within the installed application? Why not have this part of CC installed app check?

Some people change the language and still it doesn't fix the issue.

Seriously, this kind of issue was easily solved way, way back in the day and I am surprised it still lingers after a people post about it in your own forums. Why the disconnect?

Now, I recently purchased the Lightroom + Photoshop combo when Lightroom was version 5.4. Lightroom was updated to 5.5 and when I opened CC today it showed Photoshop as requiring an Update, and Lightroom as being available to Install.

I had purchased the Australian priced package and at that time had changed my Language setting to English (International). The applications had installed into the Adobe directory in Program Files. No worries there. However, I did re-select the Adobe directory but the problem remained.

So, I clicked on the Install button next to Lightroom and it was installed as version 5.6.

CC now shows both apps as Installed. Perhaps the issue isn't that CC didn't detect the installed Lightroom 5.4, but that CC had a usability disconnect and didn't show Lightroom as requiring a Reinstall instead than as requiring an Update. Is this what could be going on, Adobe?

eternelle

Participant

I was having the same problem as everyone here. One time when I closed Lightroom I was prompted to go to the adobe website about a software update. It said to click on the "install" button next to Lightroom to receive the update. It did not say click on the "update" button. I think adobe has some updates considered an reinstall.

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Fortix Team

Participant

I can't tell whether or not you've found a solution for your problem. I just signed up and downloaded the desktop app for Mac yesterday, and when I go to preferences I see that the language pre-selected is English America and i'm in Australia... problem being... it's all grey and can't change it to English Internatinoal. I also cannot sign out and sign back in to try that option. Any suggestions would be much appreciated.

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The Guv

Known Participant

So after following a lot of different threads, it turns out that changing the language worked for me. Even though I had installed everything in International English (or so I thought), I changed my language (via preferences) to English (North America) and it now lists all my apps as up to date.

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hertha produziert

Participant

Thanks for this tip - worked for me too! And I've definitely installed everything in international english, but changing to American english does the trick.

A few days ago there was an update for the CC desktop app and since that it listed not one single app as installed.

The ridiculous thing is: First I searched for a solution which led me to this page Apps panel doesn't show installed Creative Cloud apps from Adobe. I've tried that solution 3 times to no avail, even tried renaming or deleting the "OPM.db" for every single user account.

Then I contacted Adobe-support and the only solution I got offered was to uninstall and then reinstall ALL (!!) CC-Apps. No problem, not so time-comsuming at all... Especially when you are already upset about the huge amount of errors and application-hangs and the associated waste of time!

So Adobe did NOT tell me this great tip, which reverts everything to normal with a single click but rather advised me to do a full reinstall of everything, wasting hours of time...

Like Brian Brigg said: There's no Adobe-support, just other users who can help. And many applications - especially AE - are buggier than ever!

A frustrated Adobe-user

Sumit Singh7733893

Participating Frequently

Hi Richard4911,

I have checked in the record that yo have purchased an English-only subscription option, make sure that the default language setting in the Creative Cloud Desktop Application is English (International).

Do one of the following:

Mac OS: Go to Applications > Adobe Creative Cloud > Adobe Creative Cloud.
Windows: From the Start menu, click Search, and type Adobe Creative Cloud.
Click the gear icon in the upper-right corner and select Preferences.
Click the Apps tab.
Select English (International) from the App Language menu.