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nitin choudhary
Participant
May 9, 2020
Question

creative cloud not working

  • May 9, 2020
  • 3 replies
  • 468 views

i think i have deleted some major files of creative cloud programme on my system by mstake and now its not working can someone pls help me out what should i do?

This topic has been closed for replies.

3 replies

Just Shoot Me
Just Shoot Me
Legend
May 10, 2020

Your reply about your system specs is great BUT "IF YOU" deleted some program files (IE the files needed to actual open and run certain programs, Not just your personal Data files) the only remedy for that is to Uninstall Completely and then Reinstall completely.

Sure possibly Replacing the files you deleted MIGHT FIX your problem but do you remember the Exact Files you Deleted? 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 9, 2020

Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.

ABAMBO | Hard- and Software Engineer | Photographer
A
alaind80932330
Participant
May 10, 2020
Voici ma réponse
macOS High Sierra version 10.13.6
iMac (21.5 inches, mi-2010) 3,06 Ghz Intel Core i3
Just Shoot Me
Just Shoot Me
Legend
May 9, 2020

More Details are needed to help.

The only thing you can try from the minimum details you have included is to use the CC Cleaner Tool to Remove ALL Adobe software and then Reinstall the CC DTA and then the software you have a subscription for.

 

 

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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