Creative cloud or anything won't download.

New Here ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

So a couple of days ago I downloaded creative cloud and everything worked fine but then later that day I had to reset my computer to a few days prior and after trying to redownload creative cloud it goes from 1.1% to 4.2% to 100% and then crashes without downloading. I've already reset many times, swapped accounts, temporarily turned off antivirus, and downloaded it many alternative times. I've tried to uninstall it but it's not even downloaded anymore.

TOPICS
Creative Cloud , Installation

Views

101

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

Hi @Kingcrabclaw,

You might be having some issues with your network. Try the troubleshooting steps mentioned in the article given below

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

You can try downloading the CC Desktop app via the direct download links given in the following article

How to download the Creative Cloud desktop app - Adobe Inc.

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

Copy link to clipboard

Copied

Hi there,

We understand this is not ideal. In addition to the suggestions given by the expert above, please take a look at this article: https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

We hope it helps.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 13, 2022 Sep 13, 2022

Copy link to clipboard

Copied

LATEST

if you reset your computer to a time after you installed adobe cc, you're going to need to clean your computer of cc files.


1. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

2. then download the cc desktop app installer using the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the cc desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines