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davidp158
Known Participant
October 30, 2013
Answered

Creative Cloud password not recognized

  • October 30, 2013
  • 3 replies
  • 10515 views

The Creative Cloud Application Manager icon in the top menu bar of my Mac disappeared. The old Adobe CS Update icon still existed, so I clicked on that. Up comes a message saying I have to update my Creative Cloud Application Manager, which then launches by itself. Unfortunately it no longer recognizes my password. So, I go to the Creative Cloud web page, try to log in and get the alert to change my password. Thinking this has something to do with the security breach, I create a new password and after the email confirmation I am able to log in. Great. Then I try to update the Creative Cloud Application Manager, but it still won't recognize my password. I've tried it multiple times, but no luck. What to do???

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Davidp158 the password being requested during the installation process is for an administrator account.  If you enter the same password that you use to log into your computer you should be able to proceed with the installation. 

Once the installation is complete you will then be given the option to sign into your Creative Cloud Membership.

You can find more information regarding the installation and sign in process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

3 replies

tcranley
tcranley
Participating Frequently
June 21, 2021

JESUS H CHRIST, first thank you Jeff Wright for the information that it is asking for my computer administrator password. Thank You very much.

 

This was a problem 8 years ago and still not solved?

Hey Adobe why not write "provide desktop administrator password" 

Better yet never require that password, or if you do don't maje it look like and Adobe request.

Maybe include "not adobe password"

 

- 6 Billion in cash reserves

- Cornered the photo editing market.

- Has a product that is now a verb, "photoshopped".

 

Can't figure this out out?

 

Oh and the Heal tool SUCKS!

T
Test Screen Name
Legend
June 21, 2021

Irritating as it might be, this is the standard Mac/Windows prompt. Same as you get for almost every app you install. Put out by Mac/Windows when it wants to. It's as well to recognise it, so you aren't tricked by malware into giving passwords away.  There is nothing for Adobe to figure out or fix, this is what they must do.

K
kena32605095
Participant
January 2, 2017

I know this is old but Adobe still words the dialog VERY POORLY so that you think they are asking for their PW>

HEY ADOBE, YES I'M PURPOSELY TYPING THIS IN ALL CAPS BECAUSE YOU DON'T LISTEN. STOP THE CONFUSION AND CHANGE THE DAMN DIALOG BOX.

Ned Murphy
Ned Murphy
Legend
January 2, 2017

IT IS NOT ADOBE"S DIALOGUE BOX... IT IS YOUR SYSTEM'S.

D
davidp158Author
Known Participant
October 30, 2013

I just downloaded the Application Manager from the Creative Suite downloads area, but it will also not recognize my password. Why can the Creative Suite web site recognize my password, but not the Application Manager?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 30, 2013

    Davidp158 the password being requested during the installation process is for an administrator account.  If you enter the same password that you use to log into your computer you should be able to proceed with the installation. 

    Once the installation is complete you will then be given the option to sign into your Creative Cloud Membership.

    You can find more information regarding the installation and sign in process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

      D
      davidp158Author
      Known Participant
      October 30, 2013

      Jeff - Thanks for the reply. I'm embarrassed to admit that I didn't realize the CC updater was asking for my MAC log in and password. The icon on the dialog box was the CC logo, so I presumed it wanted my Adobe password. Ack! Anyway, I got it to work, so thanks again for your reply.

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