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Creative Cloud Photoshop v24.1

Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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As of today, Photoshop v 24.1 no longer works. It starts, but then turns itself off again. I uninstalled and reinstalled it, same problem. does anyone know a solution?
Thanks

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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I received a 24.1.1 update this morning. Can you check and see if you get prompted for that update to see if it resolves your issue?  In case it doesn't, what OS are you running (Mac/Win)?

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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I haven't received the 24.1.1 update yet. But after I cleared everything, including the presets, everything works again
thanks

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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if you can't update per @Ben

 

reset your preferences - https://helpx.adobe.com/photoshop/using/preferences.html

 

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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Thank you very much, that helped

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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you're welcome.  and thank you for the follow-up.

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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It's driving me crazy, now it's not working again, I'm using windows 11. I couldn't find the update to 24.1.1

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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I switched to 24.0.1 and it works there. it is probably because of the version 24.1

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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i have win10 and just received the ps 24.1.0 update today.  i don't see a 24.1.1 update

 

kglad_0-1674058488363.png

 

 

kglad_1-1674058409289.png

 

 

kglad_0-1674058369040.png

 

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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Maybe 24.1.1 is a Mac-only release at this point.  I just got the extra point release this morning.

 

Screenshot 2023-01-18 at 12.50.09 PM.png

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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interesting.

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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Version 24.0.1 works, version 24.1 does not work

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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what do mean by v24.1 doesn't work?  it installs but won't open?

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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Yes, everything is installed from the Adobe Creative Cloud. Photoshop opens briefly, but then closes again immediately

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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LATEST

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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Restart your computer.

Go to Windows Start Menu.

Right-click on PS icon.

Select More > Run as Administrator.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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It worked once, then not anymore

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