Creative Cloud reinstallation problems: unable to download, misleading error messages

Question

Dear all,I'm working with a iMac from late 2007, with a 320 Gb HD, 6 Gb RAM, running Mac OSX 10.10.5 (Yosemite). I had Creative Cloud installed since last year; I was suscribed to InDesign and, recently, I updated it with Acrobat DC.I tried to open Creative Cloud in order to purchase a Photoshop license, but I noticed the CC desktop app kept completely blank. I tried to download it again in order to reinstall it, but when running the installer, it halted almost immediately with the error message code 201 (unable to connect to the server). I thought it was strange, because the rest of the computers on my offices could download it without problems. I disabled the firewall, exchange cable connections with other computers, I asked my IT guy if I had any software or hardware blocking in my machine, which he reassured it has not (well, once I was able to download and install CC, InDesign and Acrobat, so...).As connection problems were discarded, it all sounded a bit weird and I thought I had to have something corrupted on my machine. So I uninstalled Creative Cloud in order to reinstalled it afresh, but I had to do it using AppCleaner, because the uninstaller didn't work either. After doing so, InDesign kept working, and showed I was effectively logged with my user. I thought it was strange, no Creative Cloud but my user still working, but although I could work with InDesign, anyway I wanted to reinstall Creative Cloud. Then I went to remove earlier versions of Adobe Products (also using AppCleaner), in case they were giving me problems, and after that I used Adobe CC Cleaner as suggested. I accidentally removed InDesign with the latest step (oh, please, kill me!)But, although I have no connection issues, Creative Cloud installer download keeps showing error message code 201. I've copied app files from another iMac and copied to the Application folders on my machine (in a kind of Wuthering Heights desperate act, with makes no sense, I know), and now the installation process halts with error message code 201 or message code 49. That was something... I followed the instructions for resolving error message code 49, but installer download still halts with 201.Then I learnt that I may have a look to installation logs, and while I was muttering to myself 'hodor, hodor, hodor', I noticed this error messages in ACC.log:04/22/16 15:09:05:187 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | compareAndDownloadPIM entered04/22/16 15:09:05:188 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 72207 | Error Failed open the dylib /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib while getting its version04/22/16 15:09:05:188 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | Failed to get the PIM version from location: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib04/22/16 15:09:05:188 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | machineVersion 0.2041577472.0.0,serverVersion 3.6.248.0 04/22/16 15:09:05:189 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 72207 | Failed to create folder at temp location for download operations04/22/16 15:09:05:189 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | Downloading latest LBS04/22/16 15:09:05:711 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 72292 | A user retryable error has occured while downloading the file. errotType = -100 extendedErrorCode = 004/22/16 15:09:05:909 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | Downloading status 004/22/16 15:09:06:039 | [ERROR] | | ACC | LBS | WorkflowManager | | | 72207 | Failed in DOWNLOAD PIM And in PDApp.log (a long log, sorry):04/22/16 13:03:29:187 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Build Version - 9.0.0.26704/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Application initialization start, Looking for command line arguments04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp.CommandLineParser | | | 16069 | Parsing the command line provided. Number of command line arguments is 604/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Detecting Applet Database file...04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | AppletManager initialize...04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Fetching Applet registeration information...04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Applet database path - /Library/Application Support/Adobe/OOBE/PDApp/04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | PIM library path - /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib04/22/16 13:03:29:199 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Loading PIM library...04/22/16 13:03:29:268 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Fetching PIM API's...04/22/16 13:03:29:276 | [INFO] | | ASU | PIM | PIM | | | 16069 | Build Version - 9.0.0.26704/22/16 13:03:29:276 | [INFO] | | ASU | PIM | PIM | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:29:276 | [INFO] | | ASU | PIM | PIM | | | 16069 | CREATE PIM Instance ...04/22/16 13:03:29:293 | [INFO] | | ASU | PIM | PIM | | | 16069 | trying to createOrUpdatePIMDbSchema.04/22/16 13:03:29:297 | [INFO] | | ASU | PIM | PIM | | | 16069 | Current db schema version on machine 4.04/22/16 13:03:29:297 | [INFO] | | ASU | PIM | PIM | | | 16069 | Current db schema version to install 1.04/22/16 13:03:29:297 | [INFO] | | ASU | PIM | PIM | | | 16069 | SUCCESS Created Tables.04/22/16 13:03:29:297 | [INFO] | | ASU | PIM | PIM | | | 16069 | PIM Database is Up To Date.04/22/16 13:03:29:297 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Getting applet data from Applet database04/22/16 13:03:29:320 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | All installed pakages version string (pim_getCurrentPackagesVersion) is AdobeGCClient:9.0.0.259|D6:9.0.0.266|DECore:9.0.0.266|DWA:3.0.101.0|IPC:9.0.0.243|LWA:3.0.101.0|P6:7.0.0.485|P7:9.0.0.265|PDApp:9.0.0.267|UWA:9.0.0.26704/22/16 13:03:29:320 | [INFO] | | ASU | PIM | PIM | | | 16069 | PIMSqlite closeDB status 0 04/22/16 13:03:29:320 | [INFO] | | ASU | PIM | PIM | | | 16069 | FREE PIM Instance ...04/22/16 13:03:29:320 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Registering Applets...04/22/16 13:03:29:378 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Loading Applet Switcher library: /Library/Application Support/Adobe/OOBE/PDApp/core/switcher/LWA_UI.dylib04/22/16 13:03:29:421 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Build Version - 9.0.0.26704/22/16 13:03:29:421 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:29:422 | [INFO] | | ASU | ProvSwitcher | Common.CommandLineParser | | | 16069 | Parsing the command line provided. Number of command line arguments is 604/22/16 13:03:29:455 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Unable to fetch licensing LEID from amtLib xml file. Fallback to Driver LEID04/22/16 13:03:29:457 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Considering following LEID for applet version switching : V7{}AcrobatCont-12-Mac-GM04/22/16 13:03:29:458 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Unable to fetch AppSerialNumber from amtLib xml file. Unable to check for ProductInfo mapping!04/22/16 13:03:29:459 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Dynamic XML Not Found04/22/16 13:03:29:459 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Recieved empty serial number, returning false04/22/16 13:03:29:459 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Product not running under subscription04/22/16 13:03:29:459 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Detected override identifier: V704/22/16 13:03:29:459 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Detected override identifier: V704/22/16 13:03:29:459 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Detected override identifier: V704/22/16 13:03:29:459 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 16069 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.004/22/16 13:03:29:460 | [WARN] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Unable to get the applet switching info... Response is: 804/22/16 13:03:29:460 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Non Deployment workflow identified...04/22/16 13:03:29:460 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | No Non Deployment workflow PDApp running so new instance is allowed to run...04/22/16 13:03:29:477 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Initializing native WindowManager04/22/16 13:03:29:477 | [INFO] | | ASU | PDApp | PDApp.MessageQuequeManager | | | 16069 | Message Queue Manager initialized...04/22/16 13:03:29:477 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 16069 | AsyncMsgProcessor initialized...04/22/16 13:03:29:477 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 16069 | AsyncMsgProcessor Message Queue initialized...04/22/16 13:03:29:477 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | ExternalGateway initialized...04/22/16 13:03:29:478 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | NativeCommandHandler initialized...04/22/16 13:03:29:478 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | NativePlatformHandler initialized...04/22/16 13:03:29:539 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Registering Notification to listen messages from another instance04/22/16 13:03:29:616 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Creating APEWindow...04/22/16 13:03:29:616 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Creating window instance04/22/16 13:03:29:616 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Checking for appletID and appletVersion given in CommandLineOptions04/22/16 13:03:29:660 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Creating APE stage instance04/22/16 13:03:30:494 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Loading main SWF with Path and args - /Library/Application Support/Adobe/OOBE/PDApp04/22/16 13:03:30:786 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Assigning window ID - 1 to created window04/22/16 13:03:31:268 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | MessageHandler initialized...04/22/16 13:03:31:278 | [INFO] | | ASU | PDApp | PDApp.StartupCommand | | | 16069 | Logging Level verbosity Set to INFO04/22/16 13:03:31:278 | [INFO] | | ASU | PDApp | PDApp.StartupCommand | | | 16069 | Processing the startup Command04/22/16 13:03:31:282 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Starting Applet registeration...04/22/16 13:03:31:291 | [INFO] | | ASU | PDApp | PDAPP.MainDisplayMediator | | | 16069 | Looking up for the Exact versioned applet for ID :LWA_UI04/22/16 13:03:31:296 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading Applet: LWA_UI Version = 3.004/22/16 13:03:31:348 | [INFO] | | ASU | PDApp | PDApp.ZStringLoader | | | 16069 | PDAPP SWF - locale set to - es_ES04/22/16 13:03:31:350 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 0 out of 179684504/22/16 13:03:31:422 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 65536 out of 179684504/22/16 13:03:31:424 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 131072 out of 179684504/22/16 13:03:31:425 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 196608 out of 179684504/22/16 13:03:31:426 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 262144 out of 179684504/22/16 13:03:31:428 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 327680 out of 179684504/22/16 13:03:31:431 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 393216 out of 179684504/22/16 13:03:31:434 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 458752 out of 179684504/22/16 13:03:31:475 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 524288 out of 179684504/22/16 13:03:31:477 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 589824 out of 179684504/22/16 13:03:31:480 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 655360 out of 179684504/22/16 13:03:31:482 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 720896 out of 179684504/22/16 13:03:31:484 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 786432 out of 179684504/22/16 13:03:31:486 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 851968 out of 179684504/22/16 13:03:31:509 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 917504 out of 179684504/22/16 13:03:31:511 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 983040 out of 179684504/22/16 13:03:31:514 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1048576 out of 179684504/22/16 13:03:31:516 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1114112 out of 179684504/22/16 13:03:31:518 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1179648 out of 179684504/22/16 13:03:31:520 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1245184 out of 179684504/22/16 13:03:31:522 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1310720 out of 179684504/22/16 13:03:31:542 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1376256 out of 179684504/22/16 13:03:31:543 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1441792 out of 179684504/22/16 13:03:31:545 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1507328 out of 179684504/22/16 13:03:31:547 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1572864 out of 179684504/22/16 13:03:31:548 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1638400 out of 179684504/22/16 13:03:31:550 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1703936 out of 179684504/22/16 13:03:31:552 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1769472 out of 179684504/22/16 13:03:31:553 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 16069 | Loading progress 1796845 out of 179684504/22/16 13:03:31:949 | [INFO] | | ASU | PDApp | P7Flex.AppStartupCommand | | | 16069 | Processing application startup command...04/22/16 13:03:31:952 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | Recieved Applet Loading Completion04/22/16 13:03:31:954 | [INFO] | | ASU | PDApp | ZStringLoader | | | 16069 | Trying to load ZString for preferred locale - es_ES04/22/16 13:03:31:955 | [INFO] | | ASU | PDApp | P7Flex.AppStartupCommand | | | 16069 | Dpi_X: 72, Dpi_Y: 72 and so DPIType is 104/22/16 13:03:31:999 | [INFO] | | ASU | PDApp | ZStringLoader | | | 16069 | Locale set to - es_ES04/22/16 13:03:32:034 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Loading Applet - LWA_Native for WindowID - 104/22/16 13:03:32:110 | [INFO] | | ASU | LWANative | LWANative | | | 16069 | Build Version - 9.0.0.26504/22/16 13:03:32:111 | [INFO] | | ASU | LWANative | LWANative | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:32:114 | [INFO] | | ASU | PDApp | P7Flex.AMTLibProxy | | | 16069 | Licensing AMT path does not exist, override path fallback to App AMT path.04/22/16 13:03:32:120 | [INFO] | | ASU | PDApp | ProvCommon.ZStringLoader | | | 16069 | Applet locale set to - es_ES04/22/16 13:03:32:123 | [INFO] | | ASU | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069 | Checking stage verses production environment.04/22/16 13:03:32:129 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_openSession04/22/16 13:03:32:129 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | pwa_openSession Session key : 393C8914-FED2-4987-8F7C-96BD1B4C2D1F04/22/16 13:03:32:362 | [INFO] | | ASU | OPM | OPM | | | 16069 | Build Version - 9.0.0.22204/22/16 13:03:32:362 | [INFO] | | ASU | OPM | OPM | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:32:364 | [INFO] | | ASU | OPM | OPM | | | 16069 | Failed to set default attributes for File :/Users/Edicion/Library/Application Support/Adobe/OOBE/opm.db error:1 04/22/16 13:03:32:393 | [INFO] | | ASU | OPM | OPM | | | 16069 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:32:393 | [INFO] | | ASU | OPM | OPM | | | 16069 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:32:393 | [INFO] | | ASU | OPM | OPM | | | 16069 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:32:393 | [INFO] | | ASU | OPM | OPM | | | 16069 | Released OPM refrence successfully in opm_freeLibRef04/22/16 13:03:32:395 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_openSession04/22/16 13:03:32:396 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Done opening PWASession, session key - 393C8914-FED2-4987-8F7C-96BD1B4C2D1F04/22/16 13:03:32:398 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | getEndpointsByname...04/22/16 13:03:32:410 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getEndPointsByName04/22/16 13:03:32:417 | [INFO] | | ASU | LWANative | OPM | | | 16069 | Product : This product version is for GM04/22/16 13:03:32:429 | [ERROR] | | ASU | LWANative | OPM | | | 16069 | received empty url from dispatchlib04/22/16 13:03:32:429 | [INFO] | | ASU | LWANative | OPM | | | 16069 | Fetched URL- for LEID-GM 04/22/16 13:03:32:429 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_getEndPointsByName04/22/16 13:03:32:430 | [INFO] | | ASU | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069 | Production environemnt detected from dispatchtable04/22/16 13:03:32:432 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Closing PWASession: 393C8914-FED2-4987-8F7C-96BD1B4C2D1F Commit: false04/22/16 13:03:32:436 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_closeSession04/22/16 13:03:32:603 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_closeSession04/22/16 13:03:32:608 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_openSession04/22/16 13:03:32:609 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | pwa_openSession Session key : 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D804/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | Build Version - 9.0.0.22204/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | Failed to set default attributes for File :/Users/Edicion/Library/Application Support/Adobe/OOBE/opm.db error:1 04/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:32:612 | [INFO] | | ASU | OPM | OPM | | | 16069 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:32:613 | [INFO] | | ASU | OPM | OPM | | | 16069 | Released OPM refrence successfully in opm_freeLibRef04/22/16 13:03:32:613 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_openSession04/22/16 13:03:32:622 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_setAppXMLData04/22/16 13:03:32:623 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_setAppXMLData04/22/16 13:03:32:624 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Done opening PWASession, session key - 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D804/22/16 13:03:32:625 | [INFO] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Performing checkWorkflowType...04/22/16 13:03:32:629 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_checkWFType04/22/16 13:03:32:780 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Got null language in PVPL. Adding ALL04/22/16 13:03:32:781 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Got null language in PVPL. Adding ALL04/22/16 13:03:32:781 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Got null language in PVPL. Adding ALL04/22/16 13:03:32:781 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Got null language in PVPL. Adding ALL04/22/16 13:03:32:782 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_checkWFType04/22/16 13:03:32:786 | [INFO] | | ASU | PDApp | P7Flex.AppStartupCommand | | | 16069 | Screen reader seems to be inactive. Setting enableEEP to false04/22/16 13:03:32:792 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | getEndpointsByname...04/22/16 13:03:32:796 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getEndPointsByName04/22/16 13:03:32:797 | [INFO] | | ASU | LWANative | OPM | | | 16069 | Product : This product version is for GM04/22/16 13:03:32:798 | [INFO] | | ASU | LWANative | OPM | | | 16069 | Fetched URL-https://na1r.services.adobe.com/account/amfgateway2 for LEID-V7{}AcrobatCont-12-Mac-GM 04/22/16 13:03:32:798 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_getEndPointsByName04/22/16 13:03:32:799 | [INFO] | | ASU | PDApp | P7Flex.AppStartupCommand | | | 16069 | Analytics EndPoint : https://na1r.services.adobe.com/account/amfgateway204/22/16 13:03:32:801 | [INFO] | | ASU | PDApp | P7Flex.AMTLibProxy | | | 16069 | Licensing AMT path does not exist, override path fallback to App AMT path.04/22/16 13:03:32:801 | [INFO] | | ASU | PDApp | P7Flex.AppStartupCommand | | | 16069 | Done processing of StartupCommand04/22/16 13:03:32:802 | [INFO] | | ASU | PDApp | P7Flex.StartWorkflowCommand | | | 16069 | Start processing of StartWorkflowCommand, workflow detected: EULA04/22/16 13:03:32:804 | [INFO] | | ASU | PDApp | Provisioning.ScreenNavigationCommand | | | 16069 | Showing screen : SCREEN_EULA04/22/16 13:03:32:806 | [INFO] | | ASU | PDApp | AAMShared.DynamicViewMediator | | | 16069 | Showing screen with screenID : SCREEN_EULA04/22/16 13:03:32:810 | [INFO] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Fetching EULA language list...04/22/16 13:03:32:814 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getEULALocaleList04/22/16 13:03:32:814 | [WARN] | | ASU | LWANative | P7Native | | | 16069 | Error in mdbOpenSessionNoCreate 804/22/16 13:03:32:814 | [ERROR] | | ASU | LWANative | P7Native | | | 16069 | Unable to create Media DB session.04/22/16 13:03:32:815 | [WARN] | | ASU | LWANative | P7Native | | | 16069 | Error in mdbOpenSessionNoCreate 804/22/16 13:03:32:815 | [ERROR] | | ASU | LWANative | P7Native | | | 16069 | Unable to create Media DB session.04/22/16 13:03:32:834 | [INFO] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Done fetching EULA languge list.04/22/16 13:03:32:841 | [INFO] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Fetching EULA for locale - es_ES04/22/16 13:03:32:845 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getEULA04/22/16 13:03:33:062 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_openSession04/22/16 13:03:33:062 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | pwa_openSession Session key : 0D8EBB84-DEED-42D6-BE34-75923379443204/22/16 13:03:33:064 | [INFO] | | ASU | OPM | OPM | | | 16069 | Build Version - 9.0.0.22204/22/16 13:03:33:064 | [INFO] | | ASU | OPM | OPM | | | 16069 | Logging Level verbosity Set to 404/22/16 13:03:33:064 | [INFO] | | ASU | OPM | OPM | | | 16069 | Failed to set default attributes for File :/Users/Edicion/Library/Application Support/Adobe/OOBE/opm.db error:1 04/22/16 13:03:33:065 | [INFO] | | ASU | OPM | OPM | | | 16069 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:33:065 | [INFO] | | ASU | OPM | OPM | | | 16069 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:33:065 | [INFO] | | ASU | OPM | OPM | | | 16069 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:33:065 | [INFO] | | ASU | OPM | OPM | | | 16069 | Released OPM refrence successfully in opm_freeLibRef04/22/16 13:03:33:065 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_openSession04/22/16 13:03:33:071 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_setAppXMLData04/22/16 13:03:33:073 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_setAppXMLData04/22/16 13:03:33:073 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Done opening PWASession, session key - 0D8EBB84-DEED-42D6-BE34-75923379443204/22/16 13:03:33:078 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getEULAVerXml04/22/16 13:03:33:078 | [FATAL] | | ASU | LWANative | Native-Utils | | | 16069 | GetDataFromFile. File /Library/Application Support/Adobe/Acrobat DC AMT/Legal/eulaver.xml does not exist.04/22/16 13:03:33:078 | [ERROR] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Unable to obtain result tag while fetching eulaVerXml. Response received: Error in getting EULA version xml04/22/16 13:03:33:080 | [WARN] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Invalid eulaVerXml argument while performing getProductLine04/22/16 13:03:33:084 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_getProductLine04/22/16 13:03:33:285 | [INFO] | | ASU | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069 | Checking for proxy settings...04/22/16 13:03:33:457 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069 | onRegister04/22/16 13:03:33:458 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenBaseMediator | | | 16069 | onRegister04/22/16 13:03:33:459 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.ContentFooterMediatorC8C8C2D9-DB09-5A81-5743-3DA39D520708 | | | 16069 | onRegister04/22/16 13:03:34:018 | [INFO] | | ASU | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069 | Authentication proxy Check Status : 20004/22/16 13:03:37:986 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069 | handleNotification : ComponentNotification.SHAREDFOOTERPRIMARYCLICK04/22/16 13:03:37:987 | [INFO] | | ASU | PDApp | P7Flex.SetEULAOnlineCommand | | | 16069 | Setting EULA Online04/22/16 13:03:37:989 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Setting EULA Online for locale - es_ES04/22/16 13:03:37:990 | [WARN] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Invalid accessToken argument while performing setEULAOnline04/22/16 13:03:37:995 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_setEULAOnline04/22/16 13:03:37:996 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_setEULAOnline04/22/16 13:03:37:997 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Setting License Agreement for locale - es_ES04/22/16 13:03:38:001 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_setLicenseAgreementInformation04/22/16 13:03:38:003 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_setLicenseAgreementInformation04/22/16 13:03:38:004 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Closing PWASession: 0D8EBB84-DEED-42D6-BE34-759233794432 Commit: true04/22/16 13:03:38:007 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_closeSession04/22/16 13:03:38:013 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_closeSession04/22/16 13:03:38:013 | [INFO] | | ASU | PDApp | ProvisioningNativeAppletBase | | | 16069 | Closing PWASession: 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8 Commit: false04/22/16 13:03:38:017 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_closeSession04/22/16 13:03:38:020 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | End : pwa_closeSession04/22/16 13:03:38:021 | [INFO] | | ASU | PDApp | P7Flex.QuitCommand | | | 16069 | Quitting workflow with launchApp: true04/22/16 13:03:38:023 | [INFO] | | ASU | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069 | Performing LaunchApplication for path - /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat04/22/16 13:03:38:026 | [INFO] | | ASU | LWANative | P7Native | | | 16069 | Start : pwa_launchApplication04/22/16 13:03:38:150 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 16069 | Un-loading Applet - LWA_Native for window ID - 104/22/16 13:03:38:150 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | Callng the finalize function of the applet ID - LWA_Native04/22/16 13:03:38:151 | [INFO] | | ASU | PDApp | PDApp.HostMessageHandler | | | 16069 | Recieved force window close message04/22/16 13:03:38:152 | [INFO] | | ASU | PDApp | PDApp.HostMessageHandler | | | 16069 | Sending message to native04/22/16 13:03:38:153 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Destroying window with ID - 104/22/16 13:03:38:153 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Last window destroyed. Quiting application as an event (async)... 04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating MessageQueueManager04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 16069 | Terminating AsyncMsgProcessor Message Queue04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 16069 | Terminating AsyncMsgProcessor04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp.MessageQuequeManager | | | 16069 | Message Queue Manager destructed04/22/16 13:03:38:215 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating WindowManager04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating NativeCommandHandler04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | NativeCommandHandler destructed04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating NativePlatformHandler04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | NativePlatformHandler destructed04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating ExternalGateway04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 16069 | ExternalGateway destructed04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating ETSWrapper04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Terminating APE04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Releasing all locks acquired04/22/16 13:03:38:216 | [INFO] | | ASU | PDApp | PDApp | | | 16069 | Quiting Application04/22/16 13:03:38:218 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Initializing native WindowManager04/22/16 13:03:38:218 | [WARN] | | ASU | PDApp | PDApp.WindowManager | | | 16069 | Unable to DestroyAPEWindow. Window not found in list.04/22/16 13:03:39:680 | [INFO] | | ASU | IMSLib | IMSLib | | | 16183 | Build Version - 9.0.1.3204/22/16 13:03:39:680 | [INFO] | | ASU | IMSLib | IMSLib | | | 16183 | Logging Level verbosity Set to 404/22/16 13:03:39:681 | [INFO] | | ASU | IMSLib | IMSLib | | | 16183 | Creating IMSLib instance with product Version ...04/22/16 13:03:39:682 | [INFO] | | ASU | OPM | OPM | | | 16183 | Build Version - 9.0.1.3204/22/16 13:03:39:682 | [INFO] | | ASU | OPM | OPM | | | 16183 | Logging Level verbosity Set to 404/22/16 13:03:39:683 | [INFO] | | ASU | OPM | OPM | | | 16183 | Failed to set default attributes for File :/Users/Edicion/Library/Application Support/Adobe/OOBE/opm.db error:1 04/22/16 13:03:39:687 | [INFO] | | ASU | OPM | OPM | | | 16183 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:39:688 | [INFO] | | ASU | OPM | IMSLibHelper | | | 16183 | OPMWrapper allocation succeeded04/22/16 13:03:39:688 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | This product version is for GM04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | Created IMSLib instance with LEID:V7{}AcrobatCont-12-Mac-GM and endpoint:https://ims-prod06.adobelogin.com04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:39:690 | [INFO] | | ASU | OPM | OPM | | | 16183 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 16183 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLibHelper | | | 16183 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...04/22/16 13:03:39:690 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | Performing IMS_registerClientToGroup..04/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | Performing opm_getRecords...04/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | No Record found for the input fields in opm_getRecords04/22/16 13:03:39:691 | [WARN] | | ASU | OPM | IMSLib_OPMWrapper | | | 16183 | Failed in getting list of keys in OPMGetKeyList04/22/16 13:03:39:691 | [WARN] | | ASU | OPM | IMSLibHelper | | | 16183 | Failed in getting buddy groupList in getBuddyClients04/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:39:691 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 16183 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:BuddyGroup key:004/22/16 13:03:39:691 | [WARN] | | ASU | OPM | OPM | | | 16183 | Error could not executeGeneralSQLQuery. error :8 errorMsg: attempt to write a readonly database04/22/16 13:03:39:691 | [WARN] | | ASU | OPM | OPM | | | 16183 | Sql Query Failed INSERT OR REPLACE INTO opm_data (domain, subDomain, key, value) VALUES ('IMSLib','BuddyGroup','0','B89DAD9768CBD37B5BC084DA691263AD31892FAE67512C51341973C8D4C78B60').04/22/16 13:03:39:691 | [INFO] | | ASU | OPM | OPM | | | 16183 | Permission issue while setting value in database04/22/16 13:03:39:692 | [INFO] | | ASU | OPM | OPM | | | 16183 | Deleted opm.db file with incorrect permissions now recreating one with default permissions04/22/16 13:03:39:693 | [INFO] | | ASU | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as:1104/22/16 13:03:39:693 | [INFO] | | ASU | OPM | OPM | | | 16183 | Successfully updated opm.db for fields domain:IMSLib subdomain:BuddyGroup key:0 in opm_setValueForKey04/22/16 13:03:39:693 | [INFO] | | ASU | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:39:693 | [INFO] | | ASU | OPM | OPM | | | 16183 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:39:693 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 16183 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:AdobeAcrobat604/22/16 13:03:39:693 | [WARN] | | ASU | OPM | IMSLibHelper | | | 16183 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID04/22/16 13:03:39:693 | [INFO] | | ASU | OPM | IMSLib | | | 16183 | Not duplicating the DUC entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup04/22/16 13:03:49:061 | [INFO] | | ASU | OPM | IMSLib | | | 16144 | Performing fetchDefaultUserInfoForClientId...04/22/16 13:03:49:061 | [INFO] | | ASU | OPM | OPM | | | 16144 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:49:061 | [INFO] | | ASU | OPM | OPM | | | 16144 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:49:061 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 16144 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:AdobeAcrobat604/22/16 13:03:49:061 | [WARN] | | ASU | OPM | IMSLibHelper | | | 16144 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID04/22/16 13:03:49:061 | [INFO] | | ASU | OPM | IMSLib | | | 16144 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...04/22/16 13:03:49:094 | [INFO] | | ASU | OPM | IMSLib | | | 16144 | Performing releaseData...04/22/16 13:03:55:526 | [INFO] | | ASU | OPM | OPM | | | 16377 | Build Version - 9.0.0.22204/22/16 13:03:55:526 | [INFO] | | ASU | OPM | OPM | | | 16377 | Logging Level verbosity Set to 404/22/16 13:03:55:568 | [INFO] | | ASU | OPM | OPM | | | 16377 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:55:568 | [INFO] | | ASU | OPM | OPM | | | 16377 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:55:568 | [INFO] | | ASU | OPM | OPM | | | 16377 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:55:568 | [INFO] | | ASU | OPM | OPM | | | 16377 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:55:568 | [INFO] | | ASU | OPM | OPM | | | 16377 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:55:569 | [INFO] | | ASU | OPM | OPM | | | 16377 | Released OPM refrence successfully in opm_freeLibRef04/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | Build Version - 9.0.0.22204/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | Logging Level verbosity Set to 404/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | Schema version and schema compatibility version are same or greater than current04/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | _opm_handle_OPDReturnedStatus called with opdStatus as:004/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | No Record found for the input fields in opm_getValueForKey04/22/16 13:03:55:572 | [INFO] | | ASU | OPM | OPM | | | 16377 | Released OPM refrence successfully in opm_freeLibRefSo... May I ask you if someone has a hint or a clue about what can I do next? Anything will be very much appreciated!Thank you very much in advance. I keep hodoring myself in the meantime...All best,

kglad · Accepted Answer

uninstall everything cc that's not already installed.

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the cc app to install your cc programs.

if that fails, post a screenshot of the error message (or the problem you see, eg a blank apps tab in the cc app) and we can try and correct that problem.

or you can bypass the cc desktop app if you follow all 7 steps you can directly download here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

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