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Creative Cloud says Lightroom is installed, but it is not on my mac.

New Here ,
Oct 20, 2022 Oct 20, 2022

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According to Creative Cloud, Lightroom is installed on my mac, but the app is not in the Apps folder. 

Therefore nothing happens when I try to open Lightroom via Creative Cloud. I get no error messages and I have tried to uninstall and reinstall Lightroom several times - deleting all settings and plugins when uninstalling - but with no sucsess.

When installing the prosess takes about 2 seconds in Creative Cloud - which can not be right.

Can someone help?

 

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Creative Cloud , Installation

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Yesterday I responded to a similiar query where the app was not installed in the Applications folder but instead landed in the Home directory. Can you find the app using Spotlight? If yes then launch it and once it launches Cmd + click on the app icon shown on the dock, this will open the folder where the application is installed.

Alternatively you could try a fresh install by first uninstalling using the Creative Cloud Cleaner Tool. Details mentioned here.

-Manan

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Thanks for insight and soloutions - tried some of the suggestions - but no luck.

Then I downloaded Lightroom from the Apple App Store - log on with my adobe id and all is working just fine.  

We will see in the future if my CC app gives me any more trouble - then I might just reinstall everthing. 

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