Creative Cloud Says My Premier Pro Free Trial is Expired, but I Just Created Account

Forum|Forum|4 years ago
May 5, 2021
2 replies
520 views

I just created an Adobe Account and installed Creative Cloud - which was not on my computer at all prior to this. But it's saying my free trial has expired. How can a trial for a program I've literally never used be expired?

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Abambo

Community Expert

Try this: Sign out, reboot and sign in again.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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