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K
kaisi
Participant
December 11, 2018
Answered

Creative Cloud searching for updates... still searching

  • December 11, 2018
  • 1 reply
  • 554 views

Trying to install Adobe Creative Cloud on my new (Windows 7) notebook. Installed the client (Version 4.7.0.400), then logged in. When trying to install any apps I don't even get to chose them. The client displays that it is searching for an update. This message has remained for hours without anything being found or updated. Also tried installing apps via the web site. There I can chose them for download, but then it also starts the client, and I am stuck again.

So far I've tried to

- shut down any firewall

- disable

This topic has been closed for replies.
Correct answer Govardhan.V

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Restart computer

Disable Firewall Temporarily. [ Optional step ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Creative Cloud setup file from direct link :

How to download Creative Cloud desktop app

If you still face same issue , Create new Admin account and login to same and check.

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
December 11, 2018

Try with the steps mentioned in below link :

Resolve installation failure | Adobe Creative Cloud desktop application

Reference :

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

K
kaisiAuthor
Participant
December 11, 2018

I followed the suggested steps and also checked for connectivity issues as suggested in the reference, but the client ist still unsuccessfully searching for updates.

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
December 11, 2018

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Restart computer

Disable Firewall Temporarily. [ Optional step ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Creative Cloud setup file from direct link :

How to download Creative Cloud desktop app

If you still face same issue , Create new Admin account and login to same and check.

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