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wildaboutnature
wildaboutnature
Known Participant
November 16, 2018
Question

creative cloud set up file will not open and install

  • November 16, 2018
  • 1 reply
  • 3660 views

I have been having problems trying to install creative cloud app-I had to reinstall windows(10)-deactivated adobe programs first. This started earlier in the week when I had a couple of blue screen errors, and Lightroom kept generating error reports  until eventually Lightroom froze altogether and creative cloud app disappeared. Since reinstall I have tried all the things I have found on the forums-safe mode-direct download links-cleaner tool removal tool.

The set up.exe file downloads,and trying to open it as administrator opens the dialogue box"do you wish this program to make changes comes up, but click yes and it just shuts down

I have run diagnose problem on file and it says it is incompatible.

everything is up to date(as far as I can tell) and other programs such as Luminar installed and run correctly

Any help or advise much appreciated , as after two days im tearing my hair out

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 16, 2018

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if that is what you're trying to do and that cc desktop app is the program that's incompatible, is it incompatible with your os?  if so, update win 10.

wildaboutnature
wildaboutnatureAuthor
Known Participant
November 16, 2018

Hi Kglad

I have updated windows 10-and it was on my os prior to reinstall, I did  deactivate it in account settings before the reinstall

I have tried the link above and its the same it downloads the set up file but when you try and open it it just stops??

very frustrating as ive had it working since the early days of cloud and this is the first real hiccup

I also find the Adobe support web site a bit hard work as there isn't a support email address, mainly trys to return you to he forums

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 16, 2018

right click the desktop app exe > click 'run as administrator'.

if that fails, what win 10 version?

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