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Creative_Cloud_Set-Up is having problems.

Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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That's the problem:

Captura de tela 2022-12-06 163248.png

 

How to fix?

 

NOTE - I downloaded it here: https://helpx.adobe.com/br/download-install/kb/creative-cloud-desktop-app-download.html

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correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc program

...

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

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Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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Sorted out. Thank you very much!!! 😄

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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you're welcome.

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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PortalBronco, what type of Creative Cloud membership are you attempting to utilize or evaluate? I don't see an active individual membership under the e-mail address you used to post to this public discussion forum.

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