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George Diamantidis
Participant
December 11, 2016
Answered

Creative Cloud slows down my Mac in OS Sierra.

  • December 11, 2016
  • 1 reply
  • 11601 views

Hello there,

A week ago I noticed that my machine was running really slow and my mouse was freezing on screen quite often. In addition, I couldn't get my Photoshop CC to work properly. To highlight, this started out of the blue 2 months after I took the update in Sierra and since then it was working great.

I tried many different ways to make Photoshop work but with no luck. I removed my add blocker from Safari and I tried to go back in older CC versions.

Nothing worked until I uninstalled Creative Cloud on my machine and now everything seems to work as normal.

Does anyone of the gurus know what is happening? Shall I drop CC desktop at all?

Thank you in advance.

This topic has been closed for replies.
Correct answer kglad

The only thing I had was an add blocker on my Safari, which I have removed completely.

I tried several combinations to run Photoshop CC and it seems that it won't run when my CC app is running as well. Once I quit CC and re-open Photoshop then everything works just fine, although I can't access any of mine Libraries. Sometimes though this act doesn't work at all.


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 12, 2016

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

    G
    George DiamantidisAuthor
    Participant
    December 14, 2016

    Hello kglad,

    Thank you for your reply, it was really useful.

    I followed the process above and I got my Creative Cloud app to work and it was OK for about a day and a half.

    Once I restarted my computer though the problem is back. It takes aprox 1.5 hours to make the CC running (after booting) and Photoshop refuses to open. So I get a "not responding" app for about 2 hours until I finally force to kill.

    My machine runs on 24GB of RAM, 1TB Hard Drive (650GB used) and 3.2 GHz Intel Core i5.

    Any  ideas?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 14, 2016

    you have something on your computer that's removing some needed files.  typically that would be a cleaner program, av or antimalware.

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