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T
TNitro
Participant
April 17, 2021
Answered

Creative Cloud stuck on loading screen.

  • April 17, 2021
  • 2 replies
  • 3494 views

So, I've been trying to solve this now for like 4 hours, but can't find anything.

I've done everything. Deleting OOBE, renaming it to old, deleting adobe stuffs in hosts file, reparing it, uninstalling it with creative cloud cleaner, downloading and repairing MSV 2019 and so on, but nothing helped me so far... Any idea?

    This topic has been closed for replies.
    Correct answer TNitro

    Man, stop this... I've seen you several times already.... But I've just fixed it.... The only thing that worked for me was a clean windows.... And the support I was speaking with afternoon was terrible too... He/she just kept saying that the reason my creative cloud client is not loading in is because I haven't payed yet... Disguisting...

    2 replies

    A
    arya2012221
    Participant
    August 30, 2023

    OMG  TRIED EVERYTHING YOU GUYS DID AS WELL, BUT WHAT FINALLY WORKED FOR ME WAS JUST DISABLING WINDOWS FIREWALL CAN YOU BELIEVE IT ADOBE WHATTTT

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 30, 2023

    @arya2012221 @Sara30578155158c 

     

    thanks for that info.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 17, 2021

    if your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

    J
    JuergenBerk
    Participant
    October 11, 2021

    This issue has existed since 2016! No matter how often I go through the SUPER laborious steps of resetting, unistalling, cleaning and reinstalling — THIS ALWAYS COMES BACK after a few weeks.

     

    This is NOT an issue with my computer, a 2017 MacBook Pro with 16GB memory. This happens on ALL my other computers as well after some time.

     

    And — this is soooooo Adobe — a lingering software issue that fails to get addressed for 5 years+.

     

    Support is mostly useless in this, because they will patiently just walk you through the 2+ hour steps to band aid and re-install, without Adobe EVER addressing the root cause of this in their software, which is where the fault lies since 2016.  

     

    I am sorry, do I sound frustrated? (again)

      J
      JuergenBerk
      Participant
      October 11, 2021

      Don't just take it from me:

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