Creative Cloud stuck on loading screen.

New Here ,
Apr 17, 2021 Apr 17, 2021

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So, I've been trying to solve this now for like 4 hours, but can't find anything.

I've done everything. Deleting OOBE, renaming it to old, deleting adobe stuffs in hosts file, reparing it, uninstalling it with creative cloud cleaner, downloading and repairing MSV 2019 and so on, but nothing helped me so far... Any idea?

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Creative Cloud , New user

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correct answers 1 Correct answer

New Here , Apr 17, 2021 Apr 17, 2021
Man, stop this... I've seen you several times already.... But I've just fixed it.... The only thing that worked for me was a clean windows.... And the support I was speaking with afternoon was terrible too... He/she just kept saying that the reason my creative cloud client is not loading in is because I haven't payed yet... Disguisting...

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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if your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Man, stop this... I've seen you several times already.... But I've just fixed it.... The only thing that worked for me was a clean windows.... And the support I was speaking with afternoon was terrible too... He/she just kept saying that the reason my creative cloud client is not loading in is because I haven't payed yet... Disguisting...

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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This issue has existed since 2016! No matter how often I go through the SUPER laborious steps of resetting, unistalling, cleaning and reinstalling — THIS ALWAYS COMES BACK after a few weeks.

 

This is NOT an issue with my computer, a 2017 MacBook Pro with 16GB memory. This happens on ALL my other computers as well after some time.

 

And — this is soooooo Adobe — a lingering software issue that fails to get addressed for 5 years+.

 

Support is mostly useless in this, because they will patiently just walk you through the 2+ hour steps to band aid and re-install, without Adobe EVER addressing the root cause of this in their software, which is where the fault lies since 2016.  

 

I am sorry, do I sound frustrated? (again)

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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Don't just take it from me:

2021-10-11_17-50-18.png

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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the reason the problem keeps recurring on your computers is because you have something installed (av,anti malware, cleaner, defragger etc) on them all that's corrupting your adobe files. 

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